Operations and Maintenance (O&M) Lead

General Dynamics
Washington
Workplace: OnsiteFull timeUSD 119,000 - 161,000 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 10+ yearsEducation: bachelorsSkills: ["Technical leadership","Customer-facing communication","Service improvement","Operational excellence","SLA management"]

Oversee enterprise-wide IT operations covering network engineering, systems engineering, and database administration to ensure mission-critical infrastructure runs securely and reliably. Lead distributed teams across multiple U.S. sites and act as the primary onsite leader in Washington, DC. Own SLAs and operational metrics, manage incident response and change/patching workflows, maintain runbooks and compliance documentation, and drive continual service improvement, modernization, and upgrades.

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General Dynamics
General Dynamics
1 day ago

Operations and Maintenance (O&M) Lead

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Last checked: 8 hours agoStatus: Live

Job Summary

Oversee enterprise-wide IT operations covering network engineering, systems engineering, and database administration to ensure mission-critical infrastructure runs securely and reliably. Lead distributed teams across multiple U.S. sites and act as the primary onsite leader in Washington, DC. Own SLAs and operational metrics, manage incident response and change/patching workflows, maintain runbooks and compliance documentation, and drive continual service improvement, modernization, and upgrades.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Manager level

Key Responsibilities

  • •Lead O&M teams across network engineering, systems engineering, and database administration, including personnel at multiple U.S. sites.
  • •Drive operational excellence through continual service improvement, modernization, automation, and reliability enhancements.
  • •Own and manage enterprise SLAs, performance metrics, and service delivery expectations to ensure commitments are met or exceeded.
  • •Oversee daily operational activities including monitoring, incident response, change management, patching, backups, and preventative maintenance.
  • •Coordinate upgrades, lifecycle management, and configuration changes impacting enterprise production environments.
Travel: Low travel

Pay and Benefits

Salary: USD 119,000 - 161,000 annually
Perks:Health InsuranceDentalVision401kPaid LeavePaid Parental

Key Requirements

  • •Active Q or TS clearance.
  • •U.S. Citizenship required.
  • •Bachelor’s degree in IT, engineering, or related field.
  • •10+ years of experience in enterprise IT operations or O&M team leadership.
  • •Experience supervising distributed technical teams across multiple geographic locations.
Experience:10+ yearsEnterprise IT operationsO&MMission-critical operationsHigh-availability environments
Education:Bachelor's
Skills:Technical leadershipCustomer-facing communicationService improvementOperational excellenceSLA management

Eligibility

Nationality:US National
Security Clearance:Top Secret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn