Market Associate

Airbnb
Milan
Workplace: HybridFull timeEUR 40,000 - 46,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Time management","Prioritization","Communication","Presentation","Goal-oriented","Bias for action","Persistence","Relationship building","Data analysis"]

Manage a book of long-tail host entrepreneurs and rising hosts in an assigned territory, driving retention, growth, and supply optimization. Conduct one-to-one conversations to improve pricing, availability, and listing quality, secure availability during high-compression dates, and educate hosts on product updates and policies. Provide timely support to host inquiries, analyze performance data for booking opportunities, and collaborate with Market Managers on scaled webinars and email communications.

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FursaFursa
Airbnb
Airbnb
2 days ago

Market Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage a book of long-tail host entrepreneurs and rising hosts in an assigned territory, driving retention, growth, and supply optimization. Conduct one-to-one conversations to improve pricing, availability, and listing quality, secure availability during high-compression dates, and educate hosts on product updates and policies. Provide timely support to host inquiries, analyze performance data for booking opportunities, and collaborate with Market Managers on scaled webinars and email communications.
Location: Milan
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a book of host entrepreneurs and rising hosts to ensure retention, growth, and optimization on Airbnb.
  • •Run one-on-one optimization and onboarding conversations with recommendations on pricing, availability, and listing quality.
  • •Secure availability over high compression dates to maximize host revenue potential.
  • •Educate hosts on product updates and policy changes, and relay host feedback to internal teams.
  • •Analyze performance data to identify trends and take action to increase bookings and host success.

Pay and Benefits

Salary: EUR 40,000 - 46,000 annually

Key Requirements

  • •3+ years of experience in new sales, account management, or partner support.
  • •3+ years experience in new sales, account management, or partner support.
  • •Strong time management and prioritization skills to manage multiple accounts effectively.
  • •Proven experience managing a book of business to drive engagement and growth through proactive account management.
  • •Fluency in Italian & English.
Experience:HospitalityTravel industryAccount managementPartner support
Skills:Time managementPrioritizationCommunicationPresentationGoal-orientedBias for actionPersistenceRelationship buildingData analysis
Languages:ItalianEnglish
Tech Stack:SalesforceCRM

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn