Fraud Operations Manager

Imprint
United States
Workplace: RemoteFull timeUSD 150,000 - 200,000 annuallyFunction: Business OperationsSkills: ["Communication","Ownership","Process improvement","Escalation management"]

Own the day-to-day operations of the fraud ops team, ensuring consistent, compliant execution across internal specialists and an outsourced BPO workforce. You’ll lead full-cycle people management, drive SOP development and compliance sign-off, maintain vendor QA scorecards, and act as the escalation backstop. Using data and operational insight, you’ll improve consistency, reduce bottlenecks, and balance fraud prevention with user experience as the team scales.

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FursaFursa
Imprint
Imprint
4 days ago

Fraud Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own the day-to-day operations of the fraud ops team, ensuring consistent, compliant execution across internal specialists and an outsourced BPO workforce. You’ll lead full-cycle people management, drive SOP development and compliance sign-off, maintain vendor QA scorecards, and act as the escalation backstop. Using data and operational insight, you’ll improve consistency, reduce bottlenecks, and balance fraud prevention with user experience as the team scales.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own full-cycle people management for fraud operations, including team leads, internal specialists, and BPO vendor workforce.
  • •Drive SOP development, gap identification, and compliance approval processes to keep procedures documented and bank-approved.
  • •Manage the BPO relationship by maintaining QA scorecards, holding vendors accountable, and coaching vendor agents.
  • •Partner with fraud strategy on workflow changes and emerging fraud trends without blocking progress.
  • •Act as the escalation backstop for fraud ops issues and make recommendations while using data to improve bottlenecks and scale processes.

Pay and Benefits

Salary: USD 150,000 - 200,000 annually
Perks:Health InsurancePaid Leave

Key Requirements

  • •Experience owning fraud or dispute operations in a regulated consumer credit or banking environment.
  • •Experience managing an outsourced/BPO workforce, including vendor QA, scorecards, and performance accountability.
  • •Experience writing SOPs and obtaining compliance approval in a compliance-gated process.
  • •Proven people management experience, including oversight of team leads or frontline operations staff.
  • •Own outcomes end-to-end by closing the loop, following through, and bringing solutions alongside problems.
Experience:FintechConsumer creditBankingFraudBPO
Skills:CommunicationOwnershipProcess improvementEscalation management
Tech Stack:SQLSigmaZendeskSardineData visualization tools

Company Brief

Imprint
Builds a modern co-branded financial platform that partners with consumer brands to design, launch, and operate credit, deposit, and loyalty products that drive engagement, spend, and long-term customer value.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 3.0
WebsiteLinkedInGlassdoor