Western Governors University

4 weeks ago

Staff Software Product Manager - Communications Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead product strategy for a new communications engineering capability, unifying omni-channel engagement (SMS, email, push, portal, voice) with modern architecture and AI-powered conversational features. Collaborate across product, architecture, and engineering to deliver scalable, user-centered solutions that improve the student experience in a greenfield, enterprise-wide initiative.

Location: Salt Lake City

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Define and drive the product vision and roadmap for communication orchestration across channels including SMS, email, push notifications, portal experiences, and voice
•Partner with engineering, architecture, and business stakeholders to design scalable, secure, and reliable communication platforms
•Lead the strategy and evolution of conversational AI capabilities, including chatbot experiences and AI-driven engagement solutions
•Build business cases, define success metrics, and measure the impact of product initiatives to continuously improve outcomes
•Mentor other product managers and contribute to strengthening product practices across the organization

Pay and Benefits

Salary: USD 161,000 - 249,500 annually

Perks:Health InsuranceDentalVision401kTuition DiscountAnnual BonusPaid LeaveParantal Leave

Key Requirements

•8 years of experience as a Software Product Manager or Product Owner in highly technical environments
•Minimum 3 years of experience in communications engineering and/or omnichannel communication platforms
•Bachelor’s degree
•Strong experience building or managing omnichannel communication solutions across channels such as SMS, email, push, or voice
•Demonstrated experience with conversational AI, including building or owning chatbot or AI-driven messaging products

Experience:8+ yearsCommunications engineeringOmnichannelConversational AISaaS

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solving

Tech Stack:Conversational AIAICloudService-oriented architectureSMSEmailPushVoiceChatbotAPIs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Western Governors University

An accredited, nonprofit online university offering competency-based bachelor’s and master’s degree programs focused on workforce-relevant skills across business, IT, education, health, and nursing.

Industry: Education

Company Size: Enterprise (1,001+ employees)

Growth: Nonprofit & NGO

Headquarters: Salt Lake City, United States

Founded: 1997

Website LinkedIn

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Western Governors University

4 weeks ago

Staff Software Product Manager - Communications Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Salt Lake City

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Define and drive the product vision and roadmap for communication orchestration across channels including SMS, email, push notifications, portal experiences, and voice
•Partner with engineering, architecture, and business stakeholders to design scalable, secure, and reliable communication platforms
•Lead the strategy and evolution of conversational AI capabilities, including chatbot experiences and AI-driven engagement solutions
•Build business cases, define success metrics, and measure the impact of product initiatives to continuously improve outcomes
•Mentor other product managers and contribute to strengthening product practices across the organization

Pay and Benefits

Salary: USD 161,000 - 249,500 annually

Perks:Health InsuranceDentalVision401kTuition DiscountAnnual BonusPaid LeaveParantal Leave

Key Requirements

•8 years of experience as a Software Product Manager or Product Owner in highly technical environments
•Minimum 3 years of experience in communications engineering and/or omnichannel communication platforms
•Bachelor’s degree
•Strong experience building or managing omnichannel communication solutions across channels such as SMS, email, push, or voice
•Demonstrated experience with conversational AI, including building or owning chatbot or AI-driven messaging products

Experience:8+ yearsCommunications engineeringOmnichannelConversational AISaaS

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solving

Tech Stack:Conversational AIAICloudService-oriented architectureSMSEmailPushVoiceChatbotAPIs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Western Governors University

Industry: Education

Company Size: Enterprise (1,001+ employees)

Growth: Nonprofit & NGO

Headquarters: Salt Lake City, United States

Founded: 1997

Website LinkedIn