Lead Customer Engagement Engineer

Cadence Design Systems
San Jose
Workplace: OnsiteFull timeUSD 119,000 - 221,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Troubleshooting","Collaboration"]

Serve as a key member of the HSV Customer Support Team, partnering with customers, field AE teams, and R&D to troubleshoot product issues for Palladium, Protium, and Virtual Protocol (PDAPP). Debug customer-reported failures, create test cases, and coordinate with HSV R&D on fixes and enhancements. Recommend workarounds, test new features for upcoming software/hardware releases, and occasionally travel to resolve critical issues.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cadence Design Systems
Cadence Design Systems
1 day ago

Lead Customer Engagement Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a key member of the HSV Customer Support Team, partnering with customers, field AE teams, and R&D to troubleshoot product issues for Palladium, Protium, and Virtual Protocol (PDAPP). Debug customer-reported failures, create test cases, and coordinate with HSV R&D on fixes and enhancements. Recommend workarounds, test new features for upcoming software/hardware releases, and occasionally travel to resolve critical issues.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own and drive to resolution product issues reported by field AEs and customers.
  • •Debug customer-reported failures by producing test cases and logging issues with HSV R&D teams.
  • •Recommend workaround or application-level solutions when necessary for customers.
  • •Test R&D fixes/patches and participate in internal beta activities for new releases.
  • •Work with customers and internal groups to spec out enhancement requests and test upcoming software/hardware features.
Travel: Low travel

Pay and Benefits

Salary: USD 119,000 - 221,000 annually
Equity and Bonus:Equity
Perks:Paid Leave401kMedicalDentalVisionEquity

Key Requirements

  • •BS in EE/CE (MS-EE/CE preferred) with at least 5 years designing and/or verifying complex digital designs or in applications engineering/technical support.
  • •Strong knowledge of design debug techniques and logic design understanding.
  • •Knowledgeable in verification methodologies for complex EDA environments.
  • •Proficiency in HDL (Verilog, SystemVerilog, VHDL) and ability to create test cases to replicate customer issues.
  • •Proficiency in Unix/Linux scripting (ksh/bash/csh) and experience with protocols such as PCIe, USB, and Ethernet.
Experience:5+ yearsEDADigital designVerificationApplications engineeringEmulation
Education:Bachelor's in EE/CE
Skills:CommunicationProblem-solvingTroubleshootingCollaboration
Tech Stack:PalladiumProtiumVirtual Protocol (PDAPP)HSVVerilogSystemVerilogVHDLUnixLinuxKshBashCshPCIeUSBEthernetTBASVASV coverageUPFUVM

Company Brief

Cadence Design Systems
Provides electronic design automation (EDA) software, IP, and services for semiconductor and systems companies to design, verify, and implement integrated circuits, systems-on-chip, and electronic systems across industries including communications, automotive, and consumer electronics.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1988
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor