4 days ago

Customer Success - UK/I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own technical depth and commercial outcomes for ElevenLabs customers across the UK & Ireland, advising on deployment across web, mobile, and customer systems. Run onboarding, enablement, and growth across ElevenLabs’ platform, speech models, creative tools, and Agents. Drive revenue retention and expansion for a defined book of business (GRR, NRR, cross-sell, upsells) by spotting friction early and partnering with Sales, Engineering, and CS leadership.

Location: United Kingdom, Ireland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Run onboarding, enablement, and growth across ElevenLabs’ platform, core speech models, creative tools, and Agents
•Advise customers on production deployment by analyzing usage and performance data to catch friction early and maintain adoption
•Own renewals, expansion, and cross-sell end to end for a defined book of business against targets (GRR, NRR, cross-sell, net expansion)
•Identify expansion opportunities early and qualify cross-sell opportunities alongside renewals
•Collaborate closely with Sales, Engineering, and CS leadership to turn technical wins into revenue

Pay and Benefits

Perks:Learning BudgetTravel AllowanceCo-working Stipend

Key Requirements

•5+ years of Customer Success, Account Management, or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region
•Proven experience owning and managing a defined Book of Business
•Fluent in English
•Proven experience working across the UK & Ireland market with knowledge of the landscape and cultural nuances
•Familiarity and experience building and deploying AI agents, plus experience with API Integrations and navigating SDKs

Experience:B2B SaaSDeveloper ToolsAI/MLAI agents

Skills:Problem-solvingTechnical analytical skillsCommunicationInterpersonal skillsRelationship building

Languages:English

Tech Stack:API integrationsSDKsAI agentsWebMobileAI/ML

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor

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ElevenLabs

4 days ago

Customer Success - UK/I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United Kingdom, Ireland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Run onboarding, enablement, and growth across ElevenLabs’ platform, core speech models, creative tools, and Agents
•Advise customers on production deployment by analyzing usage and performance data to catch friction early and maintain adoption
•Own renewals, expansion, and cross-sell end to end for a defined book of business against targets (GRR, NRR, cross-sell, net expansion)
•Identify expansion opportunities early and qualify cross-sell opportunities alongside renewals
•Collaborate closely with Sales, Engineering, and CS leadership to turn technical wins into revenue

Pay and Benefits

Perks:Learning BudgetTravel AllowanceCo-working Stipend

Key Requirements

•5+ years of Customer Success, Account Management, or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region
•Proven experience owning and managing a defined Book of Business
•Fluent in English
•Proven experience working across the UK & Ireland market with knowledge of the landscape and cultural nuances
•Familiarity and experience building and deploying AI agents, plus experience with API Integrations and navigating SDKs

Experience:B2B SaaSDeveloper ToolsAI/MLAI agents

Skills:Problem-solvingTechnical analytical skillsCommunicationInterpersonal skillsRelationship building

Languages:English

Tech Stack:API integrationsSDKsAI agentsWebMobileAI/ML

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor