Sorare

2 weeks ago

Player Experience Specialist (AI & Automation)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Support players through Zendesk by providing fast, empathetic help at high volume while investigating account issues and maintaining first-response and resolution standards. Triage and escalate complex problems with clear documentation, and use AI-driven automation to improve chatbot and Zendesk responses so fewer tickets reach the queue. Partner with tech and Product by sharing recurring pain points, bugs, and player feedback to drive smarter support releases.

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Entry level

Key Responsibilities

•Support players via Zendesk with thoughtful, accurate, empathetic assistance at high volume.
•Investigate account-related issues using internal tools and administrative systems.
•Protect first-response and resolution times to maintain service standards and improve CSAT.
•Escalate complex issues to the right internal teams with clean, well-documented escalations.
•Spot recurring issues and patterns, and partner on AI/automation improvements to chatbot and automated Zendesk responses while sharing bugs and player pain points with Product and Engineering.

Key Requirements

•1-2 years in customer support or customer operations, or a strong early-career experience with the right attitude.
•A genuine appetite for AI and automation, experimenting with tools and working closely with engineers to improve support.
•Excellent written communication in English and French (C1 minimum).
•A problem-solving mindset with curiosity, comfort using internal tools, and strong attention to detail.
•Empathy for players and a passion for football and sports.

Experience:1-2 years

Skills:EmpathyWritten communicationProblem-solvingAttention to detailCuriosity

Languages:EnglishFrench

Tech Stack:ZendeskChatbotHelp CenterAI toolsAILLM toolsNo-codeLow-codeScriptingSQL

Company Brief

Sorare

Operates a global fantasy football platform powered by blockchain-based digital player cards (NFTs). Enables users to collect, trade, and play with officially licensed cards from major football clubs and competitions.

Industry: Gaming

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series B

Headquarters: Paris, France

Founded: 2018

Website LinkedIn

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Sorare

2 weeks ago

Player Experience Specialist (AI & Automation)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Entry level

Key Responsibilities

•Support players via Zendesk with thoughtful, accurate, empathetic assistance at high volume.
•Investigate account-related issues using internal tools and administrative systems.
•Protect first-response and resolution times to maintain service standards and improve CSAT.
•Escalate complex issues to the right internal teams with clean, well-documented escalations.
•Spot recurring issues and patterns, and partner on AI/automation improvements to chatbot and automated Zendesk responses while sharing bugs and player pain points with Product and Engineering.

Key Requirements

•1-2 years in customer support or customer operations, or a strong early-career experience with the right attitude.
•A genuine appetite for AI and automation, experimenting with tools and working closely with engineers to improve support.
•Excellent written communication in English and French (C1 minimum).
•A problem-solving mindset with curiosity, comfort using internal tools, and strong attention to detail.
•Empathy for players and a passion for football and sports.

Experience:1-2 years

Skills:EmpathyWritten communicationProblem-solvingAttention to detailCuriosity

Languages:EnglishFrench

Tech Stack:ZendeskChatbotHelp CenterAI toolsAILLM toolsNo-codeLow-codeScriptingSQL

Company Brief

Sorare

Industry: Gaming

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series B

Headquarters: Paris, France

Founded: 2018

Website LinkedIn