Otter

5 days ago

Digital Onboarding Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own the end-to-end onboarding experience for new customers, including account activation, software and hardware setup, credential delivery, and onboarding handoffs from Sales and Success. Serve as the primary point of contact via phone, email, and video while delivering hands-on training. Coordinate product shipments, monitor early lifecycle adoption, and drive process improvements to increase efficiency and consistently meet CSAT targets.

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Deliver a seamless account activation experience, including software and hardware setup, account creation/configuration, and credential delivery to new clients.
•Manage handoffs from Sales and Success teams to ensure customers are onboarded with the full suite of Otter products.
•Coordinate product shipments to meet SLA commitments and confirm customer receipt.
•Serve as the primary customer contact via phone, email, and video calls, providing hands-on training on Otter tools and systems.
•Monitor the early customer lifecycle, drive platform adoption and satisfaction, and meet CSAT targets while improving onboarding processes.

Key Requirements

•At least 1-3 years of experience in a client-facing role such as customer success, customer support, onboarding, training, or implementation.
•English proficiency at a C1 level.
•Strong communication skills to explain technical processes clearly via phone, email, and video calls.
•Strong problem-solving skills, a service-oriented mindset, and excellent organizational skills.
•Preferred experience onboarding clients to SaaS platforms or digital tools in a fast-paced environment.

Experience:1-3 years

Skills:CommunicationProblem-solvingService-orientedOrganizational skillsProcess improvement mindset

Languages:English

Tech Stack:SaaSDigital tools

Company Brief

Otter

Otter provides AI-powered transcription and meeting collaboration tools that generate searchable, shareable notes and summaries from voice conversations, helping teams capture, organize, and revisit meeting insights across devices and platforms.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Los Altos, United States

Founded: 2016

Website LinkedIn

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Otter

5 days ago

Digital Onboarding Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Deliver a seamless account activation experience, including software and hardware setup, account creation/configuration, and credential delivery to new clients.
•Manage handoffs from Sales and Success teams to ensure customers are onboarded with the full suite of Otter products.
•Coordinate product shipments to meet SLA commitments and confirm customer receipt.
•Serve as the primary customer contact via phone, email, and video calls, providing hands-on training on Otter tools and systems.
•Monitor the early customer lifecycle, drive platform adoption and satisfaction, and meet CSAT targets while improving onboarding processes.

Key Requirements

•At least 1-3 years of experience in a client-facing role such as customer success, customer support, onboarding, training, or implementation.
•English proficiency at a C1 level.
•Strong communication skills to explain technical processes clearly via phone, email, and video calls.
•Strong problem-solving skills, a service-oriented mindset, and excellent organizational skills.
•Preferred experience onboarding clients to SaaS platforms or digital tools in a fast-paced environment.

Experience:1-3 years

Skills:CommunicationProblem-solvingService-orientedOrganizational skillsProcess improvement mindset

Languages:English

Tech Stack:SaaSDigital tools

Company Brief

Otter

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Los Altos, United States

Founded: 2016

Website LinkedIn