Aon

2 weeks ago

Health Operations Team Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead a frontline operations delivery team of 10–15 colleagues within Aon’s Health Solutions Global Capability Center. You’ll supervise daily workflows, assign and cascade work plans, monitor progress, and ensure high-quality, timely service delivery against operational targets. Provide direction, coaching, and feedback, communicate performance updates to stakeholders, and resolve routine operational issues while escalating more complex people decisions to senior management.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Supervise day-to-day activities for a team of 10–15 colleagues, assigning work, monitoring progress, and ensuring task completion to required standards.
•Cascade pre-defined work assignments and plans, ensuring activities follow agreed processes and service levels.
•Provide clear direction and support based on routine, well-established policies and procedures.
•Manage daily and weekly workflows, prioritize tasks, and ensure the team meets short-term operational targets (e.g., volume, productivity, quality, turnaround times).
•Communicate performance updates and status reports clearly, provide feedback and coaching, and escalate more complex people or performance decisions to senior management as appropriate.

Key Requirements

•Team leadership experience supervising or coordinating a small team, allocating work, and monitoring day-to-day performance.
•At least 5 years of experience in operations, service delivery, or client delivery roles.
•Strong planning and organization skills to manage daily and weekly workflows, prioritize tasks, and meet deadlines and service levels.
•Results-oriented problem-solving with a track record of meeting short-term operational targets and resolving routine issues using standard procedures.
•Advanced conversational English skills (minimum C1) for professional discussions with international stakeholders.

Experience:5+ years

Skills:CommunicationCoachingProblem-solvingPlanningLeadership

Languages:English

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Aon