Café Ambassador- Westfield Topanga

Discover Financial
United States
Workplace: OnsiteFull timeUSD 52,624 - 57,408 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Problem-solving","De-escalation","Attention to detail"]

Serve as the face of digital banking in the café, welcoming guests and connecting them with Capital One’s products and services through authentic conversations. Guide customers through mobile tools and troubleshoot tech challenges, handle complaints and escalations, and help resolve issues in line with compliance requirements. Support and host local events promoting financial health, foster an inclusive guest experience, and adapt to a flexible schedule with training and ongoing support.

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Discover Financial
Discover Financial
5 days ago

Café Ambassador- Westfield Topanga

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the face of digital banking in the café, welcoming guests and connecting them with Capital One’s products and services through authentic conversations. Guide customers through mobile tools and troubleshoot tech challenges, handle complaints and escalations, and help resolve issues in line with compliance requirements. Support and host local events promoting financial health, foster an inclusive guest experience, and adapt to a flexible schedule with training and ongoing support.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage with café guests in a high-energy community space and provide service as a banking guide (not a barista).
  • •Share the value of Capital One’s products and services through conversation without traditional sales goals.
  • •Guide customers through mobile tools and troubleshoot digital banking and tech challenges.
  • •Host and support local events that promote financial health using established programs and partnerships.
  • •Handle complaints and escalated situations, problem-solve and resolve issues in line with compliance and regulatory requirements.
Travel: Low travel

Pay and Benefits

Salary: USD 52,624 - 57,408 annually
Perks:Health InsuranceDentalVisionPaid Leave401kLife InsuranceDisability InsuranceEducation AssistancePaid ParentalChildcare

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Proficient in G-Suite.
  • •Strong written and oral communication skills.
  • •Be able to attend required training sessions, which may occur on a schedule differing from the primary shift.
Experience:1+ yearsCustomer serviceRetailBanking
Skills:CommunicationCustomer serviceProblem-solvingDe-escalationAttention to detail
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn