Night Guest Service Agent

Minor International
Sydney
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Proactive attitude","Professionalism"]

Provide warm, professional guest service at night for a hotel front office team. Welcome guests, manage smooth check-ins and check-outs, answer inquiries across in-person, phone, and email channels, and handle reservations, updates, and special requests using the property management system. Serve as a primary point of contact throughout guests’ stays—promptly resolving issues and offering personalized recommendations to enhance their experience.

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Minor International
Minor International
13 hours ago

Night Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide warm, professional guest service at night for a hotel front office team. Welcome guests, manage smooth check-ins and check-outs, answer inquiries across in-person, phone, and email channels, and handle reservations, updates, and special requests using the property management system. Serve as a primary point of contact throughout guests’ stays—promptly resolving issues and offering personalized recommendations to enhance their experience.
Location: Sydney
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly reception and ensure a smooth, efficient guest check-in process while handling immediate inquiries.
  • •Maintain clear, courteous communication with guests, colleagues, and stakeholders via in-person, phone, and email channels.
  • •Accurately process guest reservations, updates, and special requests using the property management system to support scheduling and availability.
  • •Act as a primary point of contact during guests’ stays, offering prompt assistance, resolving issues, and sharing personalised recommendations.
  • •Support guest experiences through positive energy and consistent service standards.

Pay and Benefits

Perks:Learning BudgetHealth InsuranceEap

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to communicate clearly and professionally across in-person, phone, and email channels.
  • •Proactive, positive approach to addressing guest needs and exceeding expectations.
  • •Maintain a polished, professional presentation aligned with organisational standards.
  • •Fully committed to a dynamic schedule, including weekends, public holidays, and varying shifts.
Experience:HospitalityHotel
Skills:Customer serviceCommunicationProblem-solvingProactive attitudeProfessionalism
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn