TikTok Shop - Logistics Operations Specialist – Malaysia

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder alignment","Execution","Results orientation","Fast learning"]

Drive logistics operations for TikTok Shop’s global e-commerce business in Malaysia, managing third-party logistics suppliers and improving delivery lead time and experience. Analyze fulfillment performance to find operational risks, develop improvement plans, and optimize SOPs. Monitor and iterate supplier KPIs, and partner with internal teams to enhance logistics service experience for sellers and buyers.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Logistics Operations Specialist – Malaysia

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Job Summary

Drive logistics operations for TikTok Shop’s global e-commerce business in Malaysia, managing third-party logistics suppliers and improving delivery lead time and experience. Analyze fulfillment performance to find operational risks, develop improvement plans, and optimize SOPs. Monitor and iterate supplier KPIs, and partner with internal teams to enhance logistics service experience for sellers and buyers.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics

Key Responsibilities

  • •Own logistics operations for TTS Global E-Commerce Malaysia, managing logistics suppliers and ensuring lead time and delivery experience.
  • •Research and analyze fulfillment performance to identify operational problems, risks, and improvement opportunities.
  • •Monitor and iterate logistics supplier operational KPIs and continuously optimize SOPs.
  • •Improve logistics service experience for platform sellers and buyers and collaborate on special project optimizations.

Key Requirements

  • •Bachelor’s degree or higher, preferably in supply chain, logistics management, industrial engineering, or related fields.
  • •3+ years of logistics experience managing 3PL vendors for a large e-commerce company (SEA or China).
  • •Experience working on the corporate side of a major courier company in operations, quality, or network planning.
  • •Excellent communication skills to secure alignment with stakeholders.
  • •Goal-oriented, results-driven execution with fast learning ability.
Experience:3+ yearsE-commerce3PLSEAChina
Education:Bachelor's in supply chain, logistics management, industrial engineering, or related
Skills:CommunicationStakeholder alignmentExecutionResults orientationFast learning

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn