Manager, Operations Strategy (Market Insights/User Research)

Airwallex
Singapore
Workplace: OnsiteFull timeFunction: Strategy & Corporate DevelopmentExperience: 5-10 yearsSkills: ["Communication","Collaboration","Analytical thinking","Problem-solving"]

Lead customer research initiatives to shape Airwallex's market positioning and product strategy. Design and run robust qualitative and quantitative studies, synthesize insights for senior leadership, and collaborate with product, engineering, and commercial teams to embed customer feedback into product and service improvements, while tracking fintech CX trends.

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Airwallex
Airwallex
10 months ago

Manager, Operations Strategy (Market Insights/User Research)

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead customer research initiatives to shape Airwallex's market positioning and product strategy. Design and run robust qualitative and quantitative studies, synthesize insights for senior leadership, and collaborate with product, engineering, and commercial teams to embed customer feedback into product and service improvements, while tracking fintech CX trends.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Manager level

Key Responsibilities

  • •Conduct qualitative and quantitative research (including interviews, surveys, and data analysis) to capture the full spectrum of customer experience.
  • •Design and set up methodologies for user research at Airwallex, ensuring best-in-class approaches to gathering customer insights.
  • •Evaluate the company through interviews with customers, understanding how they assess Airwallex and how they position us in the market.
  • •Analyze feedback collected from customers, identifying key trends and actionable insights to inform product and business strategy.
  • •Present findings and recommendations to the management team in a clear, compelling manner.

Key Requirements

  • •5-10 years of relevant experience in customer experience, user research, or a related field.
  • •Experience in the fintech or payments industry is preferred; top consulting firms are also considered.
  • •Proven expertise in designing and executing user research methodologies, including customer interviews and feedback analysis.
  • •Strong analytical skills, with the ability to interpret data and translate insights into business recommendations.
  • •Excellent written and verbal communication skills in English; experience working with cross-functional teams in a fast-paced, high-growth environment.
Experience:5-10 yearsFintechPaymentsB2B SaaS
Skills:CommunicationCollaborationAnalytical thinkingProblem-solving
Languages:English

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor