Scheduler

Distro
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Verbal communication","Adaptability","Customer focus","Decision making","Judgment","Organization","Stress management","Multitasking","Problem solving","Interpersonal skills","Teamwork"]

Maintain the client-caregiver relationship by coordinating caregiver and client matching, handling referrals, and scheduling day-to-day caregiver coverage. Monitor telephony and support payroll-related tasks like timecard verification and telephony record updates. Serve as a liaison between caregivers and the Office Manager, maintain associate records in ClearCare, and contribute to recruiting and candidate screening for a best-in-home-care experience.

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FursaFursa
Distro
Distro
6 days ago

Scheduler

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Maintain the client-caregiver relationship by coordinating caregiver and client matching, handling referrals, and scheduling day-to-day caregiver coverage. Monitor telephony and support payroll-related tasks like timecard verification and telephony record updates. Serve as a liaison between caregivers and the Office Manager, maintain associate records in ClearCare, and contribute to recruiting and candidate screening for a best-in-home-care experience.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Ensure proper caregiver and client matching and maintain the client-caregiver relationship.
  • •Receive and handle referrals accurately, including responding to clients’ calls and inquiries.
  • •Schedule and coordinate day-to-day activities of caregivers.
  • •Perform payroll-related duties such as verifying time sheets, updating telephony records, and supporting payroll processing.
  • •Maintain associate work records in ClearCare and assist with recruiting activities like interviewing, screening, and onboarding support.

Key Requirements

  • •High school graduate (or equivalent) with two years of business experience.
  • •Basic office and computer skills with strong organizational abilities and telephone skills.
  • •Knowledge of common medical terminology.
  • •Ability to work independently with sound judgment.
  • •Read, write, speak, and understand English as needed; available for on-call duty outside normal hours.
Experience:2+ yearsHome care
Education:High School
Skills:Verbal communicationAdaptabilityCustomer focusDecision makingJudgmentOrganizationStress managementMultitaskingProblem solvingInterpersonal skillsTeamwork
Languages:English
Tech Stack:ClearCareTelephony systemTimecard processing

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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