1Password

1 day ago

Director, Customer Success (Enterprise)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead 1Password’s Enterprise Customer Success organization by owning NRR outcomes and the post-sale success motion across retention, expansion pipeline generation, executive business reviews, success plan coverage, and forecasting accuracy. You’ll be a player-coach for Enterprise CSMs, build and scale high-performing teams, and partner closely with Enterprise Sales, RevOps, Solutions Engineering, and Product to drive executive partnerships and measurable customer revenue outcomes at scale.

Location: Canada, United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead Enterprise CS strategy and execution, owning NRR targets and renewals/expansion pipeline generation motions across retention and growth outcomes.
•Manage and scale a team of Enterprise CSMs, setting performance standards and developing talent through coaching, deal reviews, and development plans.
•Drive forecasting rigor by maintaining forecasting hygiene, identifying renewal risks with lead time, and providing accurate segment visibility.
•Design and scale Enterprise CS engagement models, success planning standards, EBR methodologies, and playbooks to improve repeatable outcomes.
•Serve as senior escalation owner for critical customer situations and align stakeholders across Enterprise Sales, Solutions Engineering, RevOps, Support, and Product.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDental401kEquityPaid LeaveRemote Work

Key Requirements

•10+ years in Customer Success, enterprise account management, or a strategic post-sale function in SaaS, with a track record of owning NRR and expansion outcomes.
•10+ years of people management experience leading and developing CSMs; experience managing managers is a plus.
•Proven ability to lead Enterprise-focused CS teams through complex renewals, executive stakeholder engagement, and commercial expansion motions.
•Deep familiarity with CS operating frameworks including success planning, EBR design, risk CTA management, and renewal/expansion forecasting.
•Strong familiarity with Gainsight and Salesforce for managing team performance, customer health, and pipeline visibility at scale.

Experience:SaaS

Skills:LeadershipExecutive presenceCommunicationSystems thinkingOperational rigor

Tech Stack:GainsightSalesforceAIMachine learningNatural language processingPredictive analyticsIAMUnified Access Management

Company Brief

1Password

1Password (AgileBits Inc.) provides a password manager and identity-security platform for individuals and businesses, offering secure credential storage, sharing, and access management across devices and AI agents.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: Toronto, Canada

Founded: 2005

Glassdoor: 3.3

Website LinkedIn Glassdoor

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1Password

1 day ago

Director, Customer Success (Enterprise)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Canada, United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead Enterprise CS strategy and execution, owning NRR targets and renewals/expansion pipeline generation motions across retention and growth outcomes.
•Manage and scale a team of Enterprise CSMs, setting performance standards and developing talent through coaching, deal reviews, and development plans.
•Drive forecasting rigor by maintaining forecasting hygiene, identifying renewal risks with lead time, and providing accurate segment visibility.
•Design and scale Enterprise CS engagement models, success planning standards, EBR methodologies, and playbooks to improve repeatable outcomes.
•Serve as senior escalation owner for critical customer situations and align stakeholders across Enterprise Sales, Solutions Engineering, RevOps, Support, and Product.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDental401kEquityPaid LeaveRemote Work

Key Requirements

•10+ years in Customer Success, enterprise account management, or a strategic post-sale function in SaaS, with a track record of owning NRR and expansion outcomes.
•10+ years of people management experience leading and developing CSMs; experience managing managers is a plus.
•Proven ability to lead Enterprise-focused CS teams through complex renewals, executive stakeholder engagement, and commercial expansion motions.
•Deep familiarity with CS operating frameworks including success planning, EBR design, risk CTA management, and renewal/expansion forecasting.
•Strong familiarity with Gainsight and Salesforce for managing team performance, customer health, and pipeline visibility at scale.

Experience:SaaS

Skills:LeadershipExecutive presenceCommunicationSystems thinkingOperational rigor

Tech Stack:GainsightSalesforceAIMachine learningNatural language processingPredictive analyticsIAMUnified Access Management

Company Brief

1Password

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: Toronto, Canada

Founded: 2005

Glassdoor: 3.3

Website LinkedIn Glassdoor