Head of Customer Engineering

Anyscale
San Francisco
Workplace: OnsiteFull timeUSD 314,000 - 375,000 annuallyFunction: Administration & Executive AssistanceExperience: 8+ yearsSkills: ["Leadership","Mentorship","Customer focus","Communication","Problem-solving"]

Lead Anyscale’s Customer Engineering team within the Go-To-Market organization, delivering hands-on technical support for customers running production AI workloads. You’ll resolve complex escalations, guide root-cause debugging across distributed systems and cloud infrastructure, and improve operational health through reporting, analytics, automation, and self-service. Partner closely with Product and Engineering to turn customer pain points into meaningful platform improvements.

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FursaFursa
Anyscale
Anyscale
2 months ago

Head of Customer Engineering

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead Anyscale’s Customer Engineering team within the Go-To-Market organization, delivering hands-on technical support for customers running production AI workloads. You’ll resolve complex escalations, guide root-cause debugging across distributed systems and cloud infrastructure, and improve operational health through reporting, analytics, automation, and self-service. Partner closely with Product and Engineering to turn customer pain points into meaningful platform improvements.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Lead a high-performing Customer Engineering team responsible for technical support, customer escalations, and issue resolution.
  • •Own the team’s operational health, including satisfaction, support quality, response times, and engineering effectiveness.
  • •Coach and mentor highly technical engineers and foster a culture of customer focus and continuous improvement.
  • •Build reporting and analytics to identify recurring customer challenges and measure operational performance.
  • •Partner with Product Management and Engineering to communicate customer pain points and drive product improvements.

Pay and Benefits

Salary: USD 314,000 - 375,000 annually

Key Requirements

  • •8+ years of engineering experience with 3–5+ years leading Support Engineering, Customer Engineering, Developer Support, Site Reliability Engineering, or similar technical teams.
  • •Experience leading customer-facing engineering teams in a high-growth SaaS or infrastructure software company.
  • •Strong technical background supporting cloud infrastructure, distributed systems, Kubernetes, and AI/ML or developer infrastructure.
  • •Track record improving technical customer organizations through operational improvements, technical leadership, and cross-functional partnerships.
  • •Ability to partner closely with Product and Engineering to communicate customer needs and influence product improvements.
Experience:8+ yearsSaaSInfrastructure softwareDistributed computingAI/ML infrastructureOpen-sourceDeveloper tools
Skills:LeadershipMentorshipCustomer focusCommunicationProblem-solving
Tech Stack:RayKubernetes

Company Brief

Anyscale
Provides a managed platform and developer tooling built on the Ray open-source project to scale Python and AI applications across clouds, simplifying distributed training, inference and production deployment for engineering teams.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
Glassdoor
Glassdoor: 4.3
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