Partner Operation Manager, AI Data Service Operations

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Stakeholder management","Influencing","Problem analysis"]

Lead strategic and day-to-day execution of outsourced partner and vendor operations for the AI Data Service and Operations team. Own service delivery against SLAs/KPIs across productivity, quality, latency, and wellness; hold partner/vendor sites accountable; and ensure governance, risk mitigation, and contractual compliance. Manage complex internal and vendor stakeholders, drive budget adherence and accurate financial accounting, and oversee platform housekeeping and permission management. Recruit, coach, and develop a high-performing operations team while researching market and language needs for projects.

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FursaFursa
TikTok
TikTok
1 day ago

Partner Operation Manager, AI Data Service Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead strategic and day-to-day execution of outsourced partner and vendor operations for the AI Data Service and Operations team. Own service delivery against SLAs/KPIs across productivity, quality, latency, and wellness; hold partner/vendor sites accountable; and ensure governance, risk mitigation, and contractual compliance. Manage complex internal and vendor stakeholders, drive budget adherence and accurate financial accounting, and oversee platform housekeeping and permission management. Recruit, coach, and develop a high-performing operations team while researching market and language needs for projects.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Drive successful AI data labeling programs/projects through strong service delivery against core SLAs/KPIs/goals (productivity, quality, latency, wellness, etc.)
  • •Hold partner/vendor sites accountable and establish a clear path toward operational excellence
  • •Manage complex vendor and internal stakeholder relationships while ensuring adherence to standard operating procedures
  • •Ensure budget adherence and accurate financial accounting for vendor partner production, training, and other expenses
  • •Oversee platform housekeeping and permission management, including resource account readiness and queue permission issue resolution

Key Requirements

  • •Bachelor's degree or equivalent
  • •Minimum 2 years of experience managing outsourced partner relationships with people management experience
  • •Proven operations management experience in large-scale environments across multiple domains or business units
  • •Proven program management experience, including large-scale transformation and managing multiple priorities to meet deadlines
  • •Proven experience in operational excellence and continuous improvement through re-engineering site-level processes
Experience:2+ yearsOutsourced partner operationsPeople managementLarge-scale operationsProgram managementAI data operations
Education:Bachelor's
Skills:LeadershipCommunicationStakeholder managementInfluencingProblem analysis

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn