Contract Operations Systems Analyst

Customer
Americas
Workplace: RemoteContractUSD 75 - 85 hourlyFunction: Business OperationsSkills: ["Rigor","Independent execution","Clear communication","Comfort with moving targets"]

Evaluate AI model and vendor options across commercial, open source, and on-prem approaches, building repeatable frameworks to assess cost, capability, and security tradeoffs. Create and maintain cost models comparing API pricing vs flat subscription alternatives and validate strategies to control AI cost exposure. Support additional vendor evaluations (starting with SMS/messaging) by assessing compliance capabilities, aggregator relationships, and pricing structures.

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FursaFursa
Customer
Customer
2 days ago

Contract Operations Systems Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Evaluate AI model and vendor options across commercial, open source, and on-prem approaches, building repeatable frameworks to assess cost, capability, and security tradeoffs. Create and maintain cost models comparing API pricing vs flat subscription alternatives and validate strategies to control AI cost exposure. Support additional vendor evaluations (starting with SMS/messaging) by assessing compliance capabilities, aggregator relationships, and pricing structures.
Location: Americas
Workplace: Remote
Employment Type: Contract
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Evaluate AI model options as they come to market and build a repeatable framework for assessing cost, capability, and security tradeoffs.
  • •Build and maintain cost models comparing API-based pricing against flat subscription alternatives for heavy AI users.
  • •Validate approaches to controlling AI cost exposure and provide stakeholders with data to support decisions.
  • •Keep the evaluation framework current as models and pricing shift, including tracking renewal timing on AI vendor agreements.
  • •Support smaller-scope vendor evaluation projects starting with SMS and messaging vendors, including compliance capability, aggregator relationships, and pricing structure.

Pay and Benefits

Salary: USD 75 - 85 hourly

Key Requirements

  • •Experience evaluating software vendors, ideally including AI platforms or communications/messaging platforms.
  • •Comfort building cost models and structured vendor comparison frameworks.
  • •Ability to work independently with senior stakeholders across technical and operations teams.
  • •Experience in a B2B SaaS environment preferred.
  • •Familiarity with SMS or messaging compliance is a plus.
Experience:B2B SaaS
Skills:RigorIndependent executionClear communicationComfort with moving targets
Languages:English

Company Brief

Customer
Customer.io provides a customer engagement platform that lets businesses send data-driven email, push, SMS, in-app messages, and webhooks to build personalized user journeys and improve retention and lifecycle communications.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Valuation: USD 500M to 1B
Funding: Series A
Headquarters: Portland, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor