Sophos

2 months ago

Customer Success Manager – Scale (German Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Proactive Scale Customer Success Manager supporting a large DACH-based customer base, driving value through 1:1 and 1:many engagements, onboarding and adoption, risk mitigation, renewals, and expansion opportunities while collaborating cross-functionally to refine scaled CS programs.

Location: Bucharest

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive product adoption and customer outcomes through 1:1 and 1:many channels including video calls, email engagement, and webinars.
•Support a range of digital touch points to bring customers to value in all stages of the lifecycle.
•Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities.
•Own timely escalation of customer and internal queries, understanding when to escalate vs when to problem solve/deep dive.
•Conduct effective and engaging customer calls and webinars.

Pay and Benefits

Perks:Remote WorkWellness Stipend

Key Requirements

•2+ years of experience in customer success roles; experience in customer support, sales, or customer marketing is a plus.
•Fluent written and spoken German and English required.
•Exceptional ability to communicate and foster positive business relationships and to drive success with customers.
•Excellent organizational skills with the ability to manage a high volume of daily tasks and milestones.
•Experience collaborating cross-functionally with Renewals, Sales, Product, and CS teams.

Experience:2+ yearsSaaSCustomer successDACH region

Skills:CommunicationRelationship-buildingPresentationProblem-solvingOrganization

Languages:GermanEnglish

Company Brief

Sophos

Provides enterprise cybersecurity software and services including endpoint protection, network security, cloud security, encryption, and managed threat response to protect organizations from advanced threats and ransomware.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Abingdon, United Kingdom

Founded: 1985

Website LinkedIn

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Sophos

2 months ago

Customer Success Manager – Scale (German Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Bucharest

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive product adoption and customer outcomes through 1:1 and 1:many channels including video calls, email engagement, and webinars.
•Support a range of digital touch points to bring customers to value in all stages of the lifecycle.
•Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities.
•Own timely escalation of customer and internal queries, understanding when to escalate vs when to problem solve/deep dive.
•Conduct effective and engaging customer calls and webinars.

Pay and Benefits

Perks:Remote WorkWellness Stipend

Key Requirements

•2+ years of experience in customer success roles; experience in customer support, sales, or customer marketing is a plus.
•Fluent written and spoken German and English required.
•Exceptional ability to communicate and foster positive business relationships and to drive success with customers.
•Excellent organizational skills with the ability to manage a high volume of daily tasks and milestones.
•Experience collaborating cross-functionally with Renewals, Sales, Product, and CS teams.

Experience:2+ yearsSaaSCustomer successDACH region

Skills:CommunicationRelationship-buildingPresentationProblem-solvingOrganization

Languages:GermanEnglish

Company Brief

Sophos

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Abingdon, United Kingdom

Founded: 1985

Website LinkedIn