Service Consultant

Firstup
United Kingdom
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Stakeholder management","Project management","Organizational skills","Problem-solving"]

Lead end-to-end customer onboarding and implementation of the Firstup platform, translating customer requirements into tailored setup, configuration, and integrations. Serve as the primary point of contact throughout implementation, managing milestones, risks, dependencies, and technical issues. Create implementation documentation and run working sessions to enable stakeholders, then guide launch readiness for authentication, data integration, email delivery, and mobile app functionality, transitioning customers into ongoing management after launch.

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FursaFursa
Firstup
Firstup
1 day ago

Service Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead end-to-end customer onboarding and implementation of the Firstup platform, translating customer requirements into tailored setup, configuration, and integrations. Serve as the primary point of contact throughout implementation, managing milestones, risks, dependencies, and technical issues. Create implementation documentation and run working sessions to enable stakeholders, then guide launch readiness for authentication, data integration, email delivery, and mobile app functionality, transitioning customers into ongoing management after launch.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop expertise in the Firstup platform and translate customer requirements into implementation plans and recommendations.
  • •Lead end-to-end onboarding and implementation, coordinating milestones, timelines, dependencies, and customer responsibilities.
  • •Act as the primary point of contact for customers, communicating progress, risks, blockers, and next steps while troubleshooting technical issues.
  • •Create and maintain implementation documentation and training materials, and lead working sessions to enable stakeholders ahead of launch.
  • •Guide product setup/configuration and integrations (including authentication and HRIS/data integration), support launch readiness, and transition customers into ongoing management after launch.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in a tech-related field (or equivalent experience).
  • •3+ years of experience in client-facing roles (e.g., Solutions Consultant/Implementation Consultant/Professional Services) within a SaaS organization with $100M+ in ARR.
  • •Experience with Enterprise SaaS applications software/solutions.
  • •Experience managing or coordinating customer implementations/onboarding/complex projects from kickoff through launch.
  • •Familiarity with API, authentication, integrations, and data privacy laws such as GDPR and CCPA.
Experience:SaaSEnterprise SaaSMarTech
Education:Bachelor's
Skills:CommunicationStakeholder managementProject managementOrganizational skillsProblem-solving
Tech Stack:FirstupAPIAuthenticationHRISGDPRCCPA

Company Brief

Firstup
Provides an employee communication and engagement platform that helps organizations deliver personalized internal communications, measure engagement, and empower frontline and deskless workers through targeted content distribution and analytics.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Website