Customer Experience Specialist - Italian Bilingual

Teletech
Spain
Full timeFunction: Customer Support (Service Desk)Skills: ["Communication","Active listening","Customer service","Conflict resolution","Time management"]

Manage customer interactions for after-sales issues as a single point of contact across phone, email, and chat. Build customer loyalty by listening to concerns, resolving issues efficiently using customer satisfaction tools, and maintaining accurate CRM documentation. Collaborate with dealers and internal teams (sales, technical hotline, PD, warranty) to ensure follow-up commitments are met and customer satisfaction remains consistently high.

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Teletech
Teletech
1 day ago

Customer Experience Specialist - Italian Bilingual

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage customer interactions for after-sales issues as a single point of contact across phone, email, and chat. Build customer loyalty by listening to concerns, resolving issues efficiently using customer satisfaction tools, and maintaining accurate CRM documentation. Collaborate with dealers and internal teams (sales, technical hotline, PD, warranty) to ensure follow-up commitments are met and customer satisfaction remains consistently high.
Location: Spain
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound customer calls, emails, and chats professionally and promptly.
  • •Resolve customer concerns and after-sales issues efficiently using available resources and customer satisfaction tools.
  • •Provide product knowledge and service support, coordinating with dealers, subject matter experts, field managers, stakeholders, and the knowledgebase.
  • •Serve as a liaison between customers and internal teams (Sales, Technical hotline, PD, Warranty) and follow up with dealerships.
  • •Document customer inquiries and concerns accurately and timely in the CRM tool, ensuring strong follow-through on commitments.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeavePaid HolidaysEmployee AssistanceEmployee DiscountTraining Programs

Key Requirements

  • •Further education (college or similar), such as A Levels/Higher/ONC, or relevant experience.
  • •Experience working in a contact centre or customer service role.
  • •Appreciation or passion for the Ford brand or commercial vehicles.
  • •Excellent oral and written communication skills with strong attention to detail and active listening.
  • •Working knowledge of MS Office and ability to work across multiple systems (CRM and customer communications).
Experience:AutomotiveContact centerCustomer service
Skills:CommunicationActive listeningCustomer serviceConflict resolutionTime management
Languages:Italian
Tech Stack:CRMMS OfficeEmailChat

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn