Citizens Bank

4 weeks ago

Fraud Operations Sr Professional

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead and optimize fraud operations by creating, deploying, and measuring data-centric processes to monitor performance, regulatory compliance, and risk. Collaborate across Fraud, Risk, Workforce Management, and Analytics to improve efficiency, build dashboards, and translate business needs into operational requirements. Drive real-time reporting for senior management and identify automation opportunities to strengthen controls.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Provide Fraud operations subject matter expertise on framing data-centric performance monitoring including regulatory, legal, and compliance requirements
•Partner across Fraud, Risk, Workforce Management, and Analytics teams to optimize performance and resource utilization
•Advise on process improvements, documentation, orchestration of workforce
•Clear, concise communications, reporting and frequent updates to senior management
•Develop and maintain operational dashboards, executive reporting, and performance scorecards to provide real-time visibility into fraud operations

Key Requirements

•Bachelor’s degree in Business, Finance, Operations Management, or a related field; equivalent professional experience may be considered in lieu of formal education
•3+ years of experience in Fraud Operations within the financial services industry, with exposure to claims, alerts, call center or transaction monitoring environments
•Deep understanding of bank products and operations; current fraud prevention and detective techniques; and key processes, controls, and exposure areas
•Strong analytical and problem-solving skills to assess risk and develop governance strategies
•Experience monitoring operational performance metrics, service levels, productivity, and backlog management

Experience:3+ yearsFraud operationsFinancial services

Education:Bachelor's

Skills:Data analysisTableauSQLExcelPowerPointDashboardReporting

Languages:English

Tech Stack:TableauSQLExcelPowerPoint

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website

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Citizens Bank

4 weeks ago

Fraud Operations Sr Professional

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Provide Fraud operations subject matter expertise on framing data-centric performance monitoring including regulatory, legal, and compliance requirements
•Partner across Fraud, Risk, Workforce Management, and Analytics teams to optimize performance and resource utilization
•Advise on process improvements, documentation, orchestration of workforce
•Clear, concise communications, reporting and frequent updates to senior management
•Develop and maintain operational dashboards, executive reporting, and performance scorecards to provide real-time visibility into fraud operations

Key Requirements

•Bachelor’s degree in Business, Finance, Operations Management, or a related field; equivalent professional experience may be considered in lieu of formal education
•3+ years of experience in Fraud Operations within the financial services industry, with exposure to claims, alerts, call center or transaction monitoring environments
•Deep understanding of bank products and operations; current fraud prevention and detective techniques; and key processes, controls, and exposure areas
•Strong analytical and problem-solving skills to assess risk and develop governance strategies
•Experience monitoring operational performance metrics, service levels, productivity, and backlog management

Experience:3+ yearsFraud operationsFinancial services

Education:Bachelor's

Skills:Data analysisTableauSQLExcelPowerPointDashboardReporting

Languages:English

Tech Stack:TableauSQLExcelPowerPoint

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website