Technical Content Developer (AI)

Fortinet
Burnaby
Workplace: OnsiteFull timeCAD 61,000 - 82,000 annuallyFunction: Software EngineeringEducation: bachelorsSkills: ["Communication","Collaboration","Attention to detail","Problem-solving"]

Technical Content Developer with AI expertise to author and publish highly technical documentation for Fortinet products. Collaborates with Product Managers, Developers, QA and writers to translate complex cybersecurity software features into clear guides, use-case scenarios, and release notes. Leverages GenAI/LLMs, scripting, and data analytics to automate writing, research changes, and modernize publishing workflows.

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FursaFursa
Fortinet
Fortinet
3 months ago

Technical Content Developer (AI)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Technical Content Developer with AI expertise to author and publish highly technical documentation for Fortinet products. Collaborates with Product Managers, Developers, QA and writers to translate complex cybersecurity software features into clear guides, use-case scenarios, and release notes. Leverages GenAI/LLMs, scripting, and data analytics to automate writing, research changes, and modernize publishing workflows.
Location: Burnaby
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Own and publish new feature guides, administration guides, reference materials, and use-case scenarios for new software releases
  • •Update and automate the release notes process for products
  • •Receive and address feedback to fill content gaps and continually improve content
  • •Use internal AI and LLM to speed the writing process and optimize quality
  • •Develop tools with AI assistance to automate repetitive tasks

Pay and Benefits

Salary: CAD 61,000 - 82,000 annually
Perks:Health InsuranceDentalVisionRrsp

Key Requirements

  • •Bachelor's degree (BA/BS) in a related field
  • •Experience with GenAI and its use cases to automate time-consuming tasks
  • •Experience working in software development environments
  • •Ability to convert complex technical information into clean, concise end-user documentation
  • •Experience using scripting languages (Python, PHP, etc.) to automate tasks; HTML/JavaScript for web publishing
Experience:CybersecurityDocumentationGenAIAISoftware development
Education:Bachelor's in Computer ScienceNot specified
Skills:CommunicationCollaborationAttention to detailProblem-solving
Languages:English
Tech Stack:PythonPHPHTMLJavaScriptLLMsAIScripting

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn