Fortinet

2 months ago

Technical Content Developer (AI)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Technical Content Developer with AI expertise to author and publish highly technical documentation for Fortinet products. Collaborates with Product Managers, Developers, QA and writers to translate complex cybersecurity software features into clear guides, use-case scenarios, and release notes. Leverages GenAI/LLMs, scripting, and data analytics to automate writing, research changes, and modernize publishing workflows.

Location: Burnaby

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own and publish new feature guides, administration guides, reference materials, and use-case scenarios for new software releases
•Update and automate the release notes process for products
•Receive and address feedback to fill content gaps and continually improve content
•Use internal AI and LLM to speed the writing process and optimize quality
•Develop tools with AI assistance to automate repetitive tasks

Pay and Benefits

Salary: CAD 61,000 - 82,000 annually

Perks:Health InsuranceDentalVisionRrsp

Key Requirements

•Bachelor's degree (BA/BS) in a related field
•Experience with GenAI and its use cases to automate time-consuming tasks
•Experience working in software development environments
•Ability to convert complex technical information into clean, concise end-user documentation
•Experience using scripting languages (Python, PHP, etc.) to automate tasks; HTML/JavaScript for web publishing

Experience:CybersecurityDocumentationGenAIAISoftware development

Education:Bachelor's in Computer ScienceNot specified

Skills:CommunicationCollaborationAttention to detailProblem-solving

Languages:English

Tech Stack:PythonPHPHTMLJavaScriptLLMsAIScripting

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

2 months ago

Technical Content Developer (AI)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Burnaby

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own and publish new feature guides, administration guides, reference materials, and use-case scenarios for new software releases
•Update and automate the release notes process for products
•Receive and address feedback to fill content gaps and continually improve content
•Use internal AI and LLM to speed the writing process and optimize quality
•Develop tools with AI assistance to automate repetitive tasks

Pay and Benefits

Salary: CAD 61,000 - 82,000 annually

Perks:Health InsuranceDentalVisionRrsp

Key Requirements

•Bachelor's degree (BA/BS) in a related field
•Experience with GenAI and its use cases to automate time-consuming tasks
•Experience working in software development environments
•Ability to convert complex technical information into clean, concise end-user documentation
•Experience using scripting languages (Python, PHP, etc.) to automate tasks; HTML/JavaScript for web publishing

Experience:CybersecurityDocumentationGenAIAISoftware development

Education:Bachelor's in Computer ScienceNot specified

Skills:CommunicationCollaborationAttention to detailProblem-solving

Languages:English

Tech Stack:PythonPHPHTMLJavaScriptLLMsAIScripting

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn