Associate- L1 Support Engineer Java Cloud

Northern Trust
Pune
Full timeFunction: Product ManagementExperience: 2-6 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Multitasking","Stakeholder communication","Customer service mindset"]

Provide L1 production support for Wealth Management platforms and financial applications, handling incident triage, troubleshooting, smoke testing, and active monitoring across multiple environments and regions. Manage service requests and alerts using tools like Dynatrace, Catchpoint, and Splunk, support cloud-hosted applications and microservices, and coordinate escalations to L2/L3 teams. Perform batch/job scheduling monitoring, release/deployment support, root-cause analysis, and contribute to automation and observability improvements.

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FursaFursa
Northern Trust
Northern Trust
5 hours ago

Associate- L1 Support Engineer Java Cloud

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide L1 production support for Wealth Management platforms and financial applications, handling incident triage, troubleshooting, smoke testing, and active monitoring across multiple environments and regions. Manage service requests and alerts using tools like Dynatrace, Catchpoint, and Splunk, support cloud-hosted applications and microservices, and coordinate escalations to L2/L3 teams. Perform batch/job scheduling monitoring, release/deployment support, root-cause analysis, and contribute to automation and observability improvements.
Location: Pune
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide L1 operational support for Wealth Management platforms and applications, including incident triage, troubleshooting, and resolution of production incidents and service requests.
  • •Perform smoke testing and active monitoring of incident queues and application health using tools such as Dynatrace, Catchpoint, and APV.
  • •Troubleshoot application, database, and infrastructure issues; conduct root cause analysis and support problem management.
  • •Support cloud-hosted applications and microservices, including release support, deployments, and rollback activities.
  • •Monitor and manage job scheduling platforms (e.g., Control-M), maintain DR documentation, and handle on-call/off-hours support including weekend availability.

Key Requirements

  • •4+ years of experience in a technical, business-facing role within a financial institution or similar.
  • •2-6 years of proven work experience and a college/university degree (BCA/B.Sc. Computer Science preferred).
  • •ITIL certification and knowledge of ITSM processes (Cloud Certified knowledge of ITSM needed).
  • •Strong communication skills to explain technical issues in layman’s terms and coordinate with multiple stakeholders.
  • •Ability to troubleshoot L1/L2 issues, perform incident/problem/change management, and support production incidents and service requests.
Experience:2-6 yearsFinancial servicesWealth managementProduction support
Education:Bachelor's in Computer Science
Skills:CommunicationInterpersonal skillsMultitaskingStakeholder communicationCustomer service mindset
Certifications:ITIL
Tech Stack:JavaSpring BootREST APIsSQLOracleSQL ServerPostgreSQLUNIX/LinuxShell ScriptingAWSAzureAPVCatchpointDynatraceSplunkGrafanaCloudWatchITILServiceNowKafka

Company Brief

Northern Trust
Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1889
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn