Key Account Manager

WebMD
United States
Workplace: OnsiteFull timeUSD 90,000 - 101,500Function: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Communication","Relationship building","Self-directed work","Risk management","Forecasting"]

Own strategic client relationships for WebMD Ignite, serving as the enterprise relationship point of contact and driving sustained revenue growth. Understand client goals and C-suite needs across Clinical, Marketing, and Digital buyers, uncover upsell and cross-sell opportunities, manage renewals, and maintain executive relationships. Track activities and performance in Salesforce, manage billing and forecasting, coordinate internal teams for client requirements, and help ensure delivery meets contract expectations.

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FursaFursa
WebMD
WebMD
2 months ago

Key Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Own strategic client relationships for WebMD Ignite, serving as the enterprise relationship point of contact and driving sustained revenue growth. Understand client goals and C-suite needs across Clinical, Marketing, and Digital buyers, uncover upsell and cross-sell opportunities, manage renewals, and maintain executive relationships. Track activities and performance in Salesforce, manage billing and forecasting, coordinate internal teams for client requirements, and help ensure delivery meets contract expectations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage all aspects of client revenue maintenance and growth, including strategic account plans.
  • •Own the overall client relationship and satisfaction, maintaining executive relationships and driving quarterly partnership meetings.
  • •Lead client renewal and upsell activities, including identifying cross-sell opportunities across WebMD Ignite offerings.
  • •Record and document activities in Salesforce and maintain documentation for the assigned book of business.
  • •Partner with internal teams to define client requirements, address pressing problems, and help ensure delivery meets contract requirements and expectations.
Travel: Medium travel

Pay and Benefits

Salary: USD 90,000 - 101,500
Perks:Health InsurancePaid Leave401kLife InsuranceDisability InsuranceEapTransit Benefits

Key Requirements

  • •6+ years of demonstrated success in healthcare IT sales or account management.
  • •Preference for experience in the digital patient engagement space.
  • •Proven ability to identify and close upsell opportunities while exceeding revenue goals.
  • •Strong written and verbal communication skills with a track record of building client and executive relationships.
  • •Proficient in Salesforce and MS Office (Word, Excel, PowerPoint) and able to manage multiple client priorities.
Experience:6+ yearsHealthcare ITDigital patient engagementHealthcareSales
Education:Bachelor's
Skills:CommunicationRelationship buildingSelf-directed workRisk managementForecasting
Tech Stack:SalesforceMS OfficeWordExcelPowerPoint

Company Brief

WebMD
Operates a leading online health information and health services platform offering medical news, symptom checkers, drug information, and physician directory services to consumers and healthcare professionals.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: New York, United States
Founded: 1996
WebsiteLinkedIn