OOP, Quality and Compliance Manager

Manage quality and compliance review of consumer complaints for the Office of the President, partnering with the Director and supporting timely, accurate complaint outcomes. Audit monthly complaint quality, internal complaint operations, and sub-servicer functions, including data accuracy validation and response timeliness. Identify discrepancies through root-cause analysis, drive process improvements, prepare weekly/monthly and audit findings reports, and help ensure borrower escalations are handled within corporate and regulatory guidelines.