Front

1 month ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own the commercial health of a high-volume book of business for Front's customer operations platform. Drive renewals, uncover expansion opportunities, and protect revenue through scalable, data-driven motions, paired with a dedicated Customer Success Manager. You will maintain CRM hygiene, coordinate with Sales/Support/Product/Marketing, and position services packages to accelerate value and time-to-market.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the Commercial Lifecycle: Manage renewals and expansion outcomes for a large portfolio of customers with scalable touchpoints.
•Drive Net Revenue Retention (NRR): Identify upsell and cross-sell opportunities, negotiate contracts, and close commercial deals.
•Position and Sell Services Packages: Promote Professional Services and premium support to accelerate customer value and time-to-market.
•Partner with Customer Success: Collaborate with your mapped CSM to leverage usage data and health signals to drive expansion and reduce churn.
•Maintain Operational Excellence: Ensure CRM hygiene, accurate renewal forecasting, opportunity tracking, and customer segmentation.

Pay and Benefits

Salary: USD 120,000 - 135,000 annually

Equity and Bonus:Equity

Perks:Health InsurancePaid ParentalLifestyle StipendWellness StipendWinter Break

Key Requirements

•2–4 years in Account Management or commercial Customer Success managing a high-volume book of business
•Proven track record of owning revenue outcomes (renewals and upsell/cross-sell) in a quota-driven environment
•Experience partnering with Customer Success Managers or technical account teams to navigate account health and growth
•Operational rigor with efficient systems, templates, and repeatable workflows; ability to maximize impact across hundreds of accounts
•Data-driven mindset; ability to interpret product usage data and health signals to prioritize outreach

Experience:2-4 yearsSaaSCustomer successAccount management

Skills:CommunicationNegotiationProblem-solvingCollaborationAnalytical thinking

Tech Stack:CRM

Company Brief

Front

Front provides an AI-powered customer service and shared inbox platform that helps teams collaborate on customer communications, automate workflows, and improve support efficiency across email and messaging channels.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Glassdoor: 4.6

Website LinkedIn Glassdoor

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Front

1 month ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the Commercial Lifecycle: Manage renewals and expansion outcomes for a large portfolio of customers with scalable touchpoints.
•Drive Net Revenue Retention (NRR): Identify upsell and cross-sell opportunities, negotiate contracts, and close commercial deals.
•Position and Sell Services Packages: Promote Professional Services and premium support to accelerate customer value and time-to-market.
•Partner with Customer Success: Collaborate with your mapped CSM to leverage usage data and health signals to drive expansion and reduce churn.
•Maintain Operational Excellence: Ensure CRM hygiene, accurate renewal forecasting, opportunity tracking, and customer segmentation.

Pay and Benefits

Salary: USD 120,000 - 135,000 annually

Equity and Bonus:Equity

Perks:Health InsurancePaid ParentalLifestyle StipendWellness StipendWinter Break

Key Requirements

•2–4 years in Account Management or commercial Customer Success managing a high-volume book of business
•Proven track record of owning revenue outcomes (renewals and upsell/cross-sell) in a quota-driven environment
•Experience partnering with Customer Success Managers or technical account teams to navigate account health and growth
•Operational rigor with efficient systems, templates, and repeatable workflows; ability to maximize impact across hundreds of accounts
•Data-driven mindset; ability to interpret product usage data and health signals to prioritize outreach

Experience:2-4 yearsSaaSCustomer successAccount management

Skills:CommunicationNegotiationProblem-solvingCollaborationAnalytical thinking

Tech Stack:CRM

Company Brief

Front

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Glassdoor: 4.6

Website LinkedIn Glassdoor