Aircall

1 month ago

Small Business Customer Success Manager, APAC Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Customer Success Manager focused on APAC, based in Sydney, driving value realization for a portfolio of small business customers through data-driven engagement, webinars, and automation. You’ll collaborate with marketing and program teams to optimize onboarding, adoption, and expansion, while maintaining strong customer relationships and delivering strategic guidance.

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Oversee a pool of customers and drive them to successful value realization.
•Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base.
•Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks.
•Maintain a frequent pulse on your customers' utilization and performance metrics using data, dashboards and feedback channels.
•Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilize self-help resources.

Pay and Benefits

Perks:FlexibleRemoteHybridHealth InsuranceRetirement

Key Requirements

•A first experience in a Sales and/or Customer Success position is required
•Excellent verbal and written communication skills
•Passion for consistently providing excellent customer experience
•Comfortable managing several tasks and issues in a fast-paced environment
•Previous experience in a similar environment would be appreciated.

Experience:SaaSCustomer success

Skills:CommunicationRelationship-buildingCustomer successData-drivenOrganization

Languages:English

Tech Stack:DashboardsData analyticsAutomation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Aircall

Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.

Industry: Telecommunications

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Paris, France

Founded: 2014

Website LinkedIn

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Aircall

1 month ago

Small Business Customer Success Manager, APAC Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Oversee a pool of customers and drive them to successful value realization.
•Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base.
•Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks.
•Maintain a frequent pulse on your customers' utilization and performance metrics using data, dashboards and feedback channels.
•Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilize self-help resources.

Pay and Benefits

Perks:FlexibleRemoteHybridHealth InsuranceRetirement

Key Requirements

•A first experience in a Sales and/or Customer Success position is required
•Excellent verbal and written communication skills
•Passion for consistently providing excellent customer experience
•Comfortable managing several tasks and issues in a fast-paced environment
•Previous experience in a similar environment would be appreciated.

Experience:SaaSCustomer success

Skills:CommunicationRelationship-buildingCustomer successData-drivenOrganization

Languages:English

Tech Stack:DashboardsData analyticsAutomation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Aircall

Industry: Telecommunications

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Paris, France

Founded: 2014

Website LinkedIn