Small Business Customer Success Manager, APAC Market

Aircall
Sydney
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Customer success","Data-driven","Organization"]

Customer Success Manager focused on APAC, based in Sydney, driving value realization for a portfolio of small business customers through data-driven engagement, webinars, and automation. You’ll collaborate with marketing and program teams to optimize onboarding, adoption, and expansion, while maintaining strong customer relationships and delivering strategic guidance.

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FursaFursa
Aircall
Aircall
2 months ago

Small Business Customer Success Manager, APAC Market

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Customer Success Manager focused on APAC, based in Sydney, driving value realization for a portfolio of small business customers through data-driven engagement, webinars, and automation. You’ll collaborate with marketing and program teams to optimize onboarding, adoption, and expansion, while maintaining strong customer relationships and delivering strategic guidance.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Oversee a pool of customers and drive them to successful value realization.
  • •Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base.
  • •Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks.
  • •Maintain a frequent pulse on your customers' utilization and performance metrics using data, dashboards and feedback channels.
  • •Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilize self-help resources.

Pay and Benefits

Perks:FlexibleRemoteHybridHealth InsuranceRetirement

Key Requirements

  • •A first experience in a Sales and/or Customer Success position is required
  • •Excellent verbal and written communication skills
  • •Passion for consistently providing excellent customer experience
  • •Comfortable managing several tasks and issues in a fast-paced environment
  • •Previous experience in a similar environment would be appreciated.
Experience:SaaSCustomer success
Skills:CommunicationRelationship-buildingCustomer successData-drivenOrganization
Languages:English
Tech Stack:DashboardsData analyticsAutomation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Aircall
Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.
Industry: Telecommunications
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn