Mastercard

2 months ago

Staffing Analyst EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead staffing across the EMEA region for Mastercard’s Advisors & Client Services, aligning demand with capacity and guiding senior stakeholder decisions. Manage end-to-end staffing lifecycle from demand consolidation to bench management, using Salesforce/PSA, Tableau and Confluence. Collaborate with Cluster Leads, PEMs, PMs and staff across markets to maximize utilization, support career growth, and ensure exceptional employee experience.

Location: Athens

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Consolidate, prioritize, and allocate resources across tracks and markets, ensuring balanced team structures and alignment with engagement requirements.
•Own the triage and escalation process when competing demand arises across practice areas or markets, facilitating structured decision-making with senior stakeholders.
•Manage smooth transitions as team members roll on and off engagements, ensuring continuity of delivery and minimal disruption to both clients and staff.
•Maintain accurate, real-time data on skills, levels, and availability across the EMEA cluster to enable proactive resource planning.
•Proactively manage bench visibility, minimizing unplanned availability gaps and ensuring individuals on the bench are assigned to productive activity (training, internal projects, pipeline support).
•Own short-term (weekly) and medium-term (pipeline/90-day) demand forecasting to support leadership planning and financial targets.
•Execute staffing processes using internal tools (Salesforce/PSA, Tableau, Confluence) throughout the full engagement lifecycle.
•Own and run the staffing rhythm: weekly staffing calls, monthly capacity reviews, and relevant governance forums — ensuring a consistent, high-quality operating cadence.
•Provide timely insights and reporting on utilization, capacity, and staffing KPIs to support leadership decision-making.
•Continuously improve staffing processes, remove bottlenecks, and contribute to tool upgrades or system enhancements where applicable.
•Collaborate with staffing peers globally to ensure consistency, efficiency, and knowledge-sharing across weekly staffing cycles.
•Navigate EMEA-specific complexity, including time zone differences, regional public holidays, and any market-specific constraints that affect staffing decisions.
•Communicate clearly and confidently with senior leaders, balancing pragmatism with firmness in prioritization conversations.
•Align staffing decisions with individual career growth trajectories, learning opportunities, and capability-building goals.
•Participate in strategic initiatives and cross-functional workstreams aimed at enhancing staffing processes, tools, and overall organizational effectiveness.

Key Requirements

•3–6 years of experience in professional services or consulting resource management, workforce planning, or related operations.
•Proven ability to manage and influence senior stakeholders; strong communication, negotiation, and conflict resolution skills.
•Strong data and metrics orientation: utilization analysis, demand forecasting, KPI tracking and reporting.
•Experience owning or facilitating staffing governance forums (weekly standups, capacity reviews, escalation calls).
•Exposure to cross-regional staffing in a global consulting context; understanding of professional services economics (utilization, leverage, bench cost).

Experience:3-6 yearsProfessional servicesConsultingStaffingResource managementWorkforce planning

Skills:CommunicationNegotiationConflict resolutionLeadershipAnalytical thinking

Tech Stack:SalesforcePSATableauConfluence

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

2 months ago

Staffing Analyst EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Athens

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Consolidate, prioritize, and allocate resources across tracks and markets, ensuring balanced team structures and alignment with engagement requirements.
•Own the triage and escalation process when competing demand arises across practice areas or markets, facilitating structured decision-making with senior stakeholders.
•Manage smooth transitions as team members roll on and off engagements, ensuring continuity of delivery and minimal disruption to both clients and staff.
•Maintain accurate, real-time data on skills, levels, and availability across the EMEA cluster to enable proactive resource planning.
•Proactively manage bench visibility, minimizing unplanned availability gaps and ensuring individuals on the bench are assigned to productive activity (training, internal projects, pipeline support).
•Own short-term (weekly) and medium-term (pipeline/90-day) demand forecasting to support leadership planning and financial targets.
•Execute staffing processes using internal tools (Salesforce/PSA, Tableau, Confluence) throughout the full engagement lifecycle.
•Own and run the staffing rhythm: weekly staffing calls, monthly capacity reviews, and relevant governance forums — ensuring a consistent, high-quality operating cadence.
•Provide timely insights and reporting on utilization, capacity, and staffing KPIs to support leadership decision-making.
•Continuously improve staffing processes, remove bottlenecks, and contribute to tool upgrades or system enhancements where applicable.
•Collaborate with staffing peers globally to ensure consistency, efficiency, and knowledge-sharing across weekly staffing cycles.
•Navigate EMEA-specific complexity, including time zone differences, regional public holidays, and any market-specific constraints that affect staffing decisions.
•Communicate clearly and confidently with senior leaders, balancing pragmatism with firmness in prioritization conversations.
•Align staffing decisions with individual career growth trajectories, learning opportunities, and capability-building goals.
•Participate in strategic initiatives and cross-functional workstreams aimed at enhancing staffing processes, tools, and overall organizational effectiveness.

Key Requirements

•3–6 years of experience in professional services or consulting resource management, workforce planning, or related operations.
•Proven ability to manage and influence senior stakeholders; strong communication, negotiation, and conflict resolution skills.
•Strong data and metrics orientation: utilization analysis, demand forecasting, KPI tracking and reporting.
•Experience owning or facilitating staffing governance forums (weekly standups, capacity reviews, escalation calls).
•Exposure to cross-regional staffing in a global consulting context; understanding of professional services economics (utilization, leverage, bench cost).

Experience:3-6 yearsProfessional servicesConsultingStaffingResource managementWorkforce planning

Skills:CommunicationNegotiationConflict resolutionLeadershipAnalytical thinking

Tech Stack:SalesforcePSATableauConfluence

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor