Staffing Analyst EMEA

Mastercard
Athens
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3-6 yearsSkills: ["Communication","Negotiation","Conflict resolution","Leadership","Analytical thinking"]

Lead staffing across the EMEA region for Mastercard’s Advisors & Client Services, aligning demand with capacity and guiding senior stakeholder decisions. Manage end-to-end staffing lifecycle from demand consolidation to bench management, using Salesforce/PSA, Tableau and Confluence. Collaborate with Cluster Leads, PEMs, PMs and staff across markets to maximize utilization, support career growth, and ensure exceptional employee experience.

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FursaFursa
Mastercard
Mastercard
3 months ago

Staffing Analyst EMEA

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Lead staffing across the EMEA region for Mastercard’s Advisors & Client Services, aligning demand with capacity and guiding senior stakeholder decisions. Manage end-to-end staffing lifecycle from demand consolidation to bench management, using Salesforce/PSA, Tableau and Confluence. Collaborate with Cluster Leads, PEMs, PMs and staff across markets to maximize utilization, support career growth, and ensure exceptional employee experience.
Location: Athens
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Consolidate, prioritize, and allocate resources across tracks and markets, ensuring balanced team structures and alignment with engagement requirements.
  • •Own the triage and escalation process when competing demand arises across practice areas or markets, facilitating structured decision-making with senior stakeholders.
  • •Manage smooth transitions as team members roll on and off engagements, ensuring continuity of delivery and minimal disruption to both clients and staff.
  • •Maintain accurate, real-time data on skills, levels, and availability across the EMEA cluster to enable proactive resource planning.
  • •Proactively manage bench visibility, minimizing unplanned availability gaps and ensuring individuals on the bench are assigned to productive activity (training, internal projects, pipeline support).
  • •Own short-term (weekly) and medium-term (pipeline/90-day) demand forecasting to support leadership planning and financial targets.
  • •Execute staffing processes using internal tools (Salesforce/PSA, Tableau, Confluence) throughout the full engagement lifecycle.
  • •Own and run the staffing rhythm: weekly staffing calls, monthly capacity reviews, and relevant governance forums — ensuring a consistent, high-quality operating cadence.
  • •Provide timely insights and reporting on utilization, capacity, and staffing KPIs to support leadership decision-making.
  • •Continuously improve staffing processes, remove bottlenecks, and contribute to tool upgrades or system enhancements where applicable.
  • •Collaborate with staffing peers globally to ensure consistency, efficiency, and knowledge-sharing across weekly staffing cycles.
  • •Navigate EMEA-specific complexity, including time zone differences, regional public holidays, and any market-specific constraints that affect staffing decisions.
  • •Communicate clearly and confidently with senior leaders, balancing pragmatism with firmness in prioritization conversations.
  • •Align staffing decisions with individual career growth trajectories, learning opportunities, and capability-building goals.
  • •Participate in strategic initiatives and cross-functional workstreams aimed at enhancing staffing processes, tools, and overall organizational effectiveness.

Key Requirements

  • •3–6 years of experience in professional services or consulting resource management, workforce planning, or related operations.
  • •Proven ability to manage and influence senior stakeholders; strong communication, negotiation, and conflict resolution skills.
  • •Strong data and metrics orientation: utilization analysis, demand forecasting, KPI tracking and reporting.
  • •Experience owning or facilitating staffing governance forums (weekly standups, capacity reviews, escalation calls).
  • •Exposure to cross-regional staffing in a global consulting context; understanding of professional services economics (utilization, leverage, bench cost).
Experience:3-6 yearsProfessional servicesConsultingStaffingResource managementWorkforce planning
Skills:CommunicationNegotiationConflict resolutionLeadershipAnalytical thinking
Tech Stack:SalesforcePSATableauConfluence

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
Glassdoor
Glassdoor: 4.1
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