Senior Customer Success Manager, Strategic (East)

Own customer outcomes by acting as the voice of the customer, delivering Business Reviews that demonstrate ROI, and driving renewals and expansion. Build trusted executive relationships across complex enterprise accounts, deepen product expertise to improve Adoption Score, and set Success Plans with clear health metrics. Triage and resolve issues proactively, monitor customer usage for risk signals, and coordinate with Account, Product, Support, and Services teams to meet commitments.