ClearStar

1 month ago

Customer Success Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the primary support point for ClearStar retail clients, handling cases end-to-end across phone, email, and live chat. Provide troubleshooting and configuration guidance for platforms including Aurora, ScreenMeNow, MIS Admin, and Gateway Tools, while documenting every interaction in Zendesk. Deliver virtual demos and training via MS Teams, collaborate with internal teams to resolve issues, and support system testing, QA, and process improvements in a remote-first environment.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Provide front-line client support via phone, email, and live chat with timely, accurate guidance on ClearStar platforms.
•Troubleshoot client issues, analyze service configurations, and deliver clear, actionable solutions.
•Document all case activity from intake through resolution in Zendesk CRM with accuracy and consistency.
•Support virtual client training with demos and screen sharing via MS Teams, explaining platform functionality to non-technical audiences.
•Collaborate with internal teams to resolve cases, assist with order management and supplier configuration updates, and participate in system testing and QA.

Pay and Benefits

Salary: USD 35,000 - 38,000 annually

Perks:Health InsuranceDentalVisionLife Insurance401kPaid Leave

Key Requirements

•Work 11 am–8 pm ET, Monday–Friday.
•1–2 years of client service, support, or helpdesk experience in a technology-driven environment.
•Familiarity with CRM and ticketing systems (Zendesk preferred).
•Proficiency with Microsoft Office Suite and web-based collaboration tools.
•Strong written and verbal communication skills, including professional phone and virtual etiquette, with high attention to detail in documentation and case handling.

Experience:Background screeningTechnology-driven environments

Education:Associate's

Skills:CommunicationAttention to detailSelf-starterProblem resolutionIndependent work

Tech Stack:ZendeskCRMTicketing systemsMS TeamsMicrosoft Office SuitePhone supportEmail supportLive chat

Company Brief

ClearStar

Provides background screening, drug testing, and HR compliance solutions via technology-enabled services to help employers verify candidate credentials, manage risk, and streamline hiring and onboarding processes.

Industry: HR Tech

Growth: Established Company

Headquarters: Jacksonville, United States

Website

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ClearStar

1 month ago

Customer Success Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Provide front-line client support via phone, email, and live chat with timely, accurate guidance on ClearStar platforms.
•Troubleshoot client issues, analyze service configurations, and deliver clear, actionable solutions.
•Document all case activity from intake through resolution in Zendesk CRM with accuracy and consistency.
•Support virtual client training with demos and screen sharing via MS Teams, explaining platform functionality to non-technical audiences.
•Collaborate with internal teams to resolve cases, assist with order management and supplier configuration updates, and participate in system testing and QA.

Pay and Benefits

Salary: USD 35,000 - 38,000 annually

Perks:Health InsuranceDentalVisionLife Insurance401kPaid Leave

Key Requirements

•Work 11 am–8 pm ET, Monday–Friday.
•1–2 years of client service, support, or helpdesk experience in a technology-driven environment.
•Familiarity with CRM and ticketing systems (Zendesk preferred).
•Proficiency with Microsoft Office Suite and web-based collaboration tools.
•Strong written and verbal communication skills, including professional phone and virtual etiquette, with high attention to detail in documentation and case handling.

Experience:Background screeningTechnology-driven environments

Education:Associate's

Skills:CommunicationAttention to detailSelf-starterProblem resolutionIndependent work

Tech Stack:ZendeskCRMTicketing systemsMS TeamsMicrosoft Office SuitePhone supportEmail supportLive chat

Company Brief

ClearStar

Industry: HR Tech

Growth: Established Company

Headquarters: Jacksonville, United States

Website