Site Coordinator

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 28,000+ annuallyFunction: Executive & General ManagementSkills: ["Communication","Interpersonal skills","Planning","Organization","Attention to detail","Customer service orientation","Resilience","Relationship building","Influencing","Teamwork","Problem resolution"]

Serve as the first point of contact for customers attending functional assessments at an assessment centre, ensuring smooth daily operations and a positive customer experience. Coordinate preparation and daily running of telephone, video, and face-to-face assessments, manage capacity to avoid cancellations, and support customers with queries and expenses. Maintain accurate records with scheduling teams, ensure site readiness, and act as a first aider and local health & safety contact, with BPSS clearance required.

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FursaFursa
Serco
Serco
5 days ago

Site Coordinator

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Serve as the first point of contact for customers attending functional assessments at an assessment centre, ensuring smooth daily operations and a positive customer experience. Coordinate preparation and daily running of telephone, video, and face-to-face assessments, manage capacity to avoid cancellations, and support customers with queries and expenses. Maintain accurate records with scheduling teams, ensure site readiness, and act as a first aider and local health & safety contact, with BPSS clearance required.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Executive & General Management

Key Responsibilities

  • •Act as the first point of contact and front face of Serco, managing customer experience for assessment centre visitors and staff.
  • •Prepare and run daily functional assessment sessions, ensuring capacity, accurate records, and waiting times maintained within 30 minutes.
  • •Manage appointment sessions by maintaining regular contact with customers and functional assessors to avoid cancellations.
  • •Work with scheduling back-office to ensure health professionals’ diaries are fully managed with no empty appointments.
  • •Support daily centre operations including general administration (e.g., telephone/printing), site readiness (equipment/supplies), and safety responsibilities such as first aider and local health & safety contact.
Travel: Low travel

Pay and Benefits

Salary: GBP 28,000 annually
Perks:Pension SchemeLife InsuranceAnnual LeaveEmployee AssistanceHealth InsuranceEye TestsFree Flu

Key Requirements

  • •Undergo and successfully gain BPSS security clearance to undertake the position.
  • •Experience working effectively in a customer-facing environment with claimants and respond in a caring manner.
  • •Excellent communication, interpersonal, planning, and organization skills, with attention to detail to collate correct documentation.
  • •Proficient in Microsoft Office packages and able to manage diaries/records in support of assessment centre operations.
  • •Willingness to travel as required to cover alternate assessment centres for absence.
Skills:CommunicationInterpersonal skillsPlanningOrganizationAttention to detailCustomer service orientationResilienceRelationship buildingInfluencingTeamworkProblem resolution
Tech Stack:Microsoft Office

Eligibility

Security Clearance:BPSS

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn