Senior Customer Success Manager

Stripe
New York, United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Executive presence","Presentation skills","Customer advocacy","Problem resolution","Detail orientation"]

Manage a book of enterprise customers by delivering proactive workshops, business reviews, and payments insights that drive adoption, retention, and expansion. Partner with account executives, technical account managers, and operations teams to lead customer conversations across product, payments, and technical topics. Own account health metrics, serve as a trusted payments and product advisor, and advocate customer feedback to internal teams to improve the Stripe experience.

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FursaFursa
Stripe
Stripe
2 days ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Manage a book of enterprise customers by delivering proactive workshops, business reviews, and payments insights that drive adoption, retention, and expansion. Partner with account executives, technical account managers, and operations teams to lead customer conversations across product, payments, and technical topics. Own account health metrics, serve as a trusted payments and product advisor, and advocate customer feedback to internal teams to improve the Stripe experience.
Location: New York, United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with account executives and technical account managers to support post-sale engagements focused on optimization, retention, and growth.
  • •Manage a book of customers to drive account health, including performance, product adoption, usage velocity, renewals, referrals, and customer satisfaction.
  • •Serve as a trusted payments and product advisor, delivering payment performance and industry insights.
  • •Perform business reviews to align priorities, review payments performance metrics, share the product roadmap, and guide customers to optimize value.
  • •Advocate for customers internally by sharing feedback with Product, Engineering, Support, Marketing, and Sales to improve the Stripe user experience.

Key Requirements

  • •6+ years of experience in a client-facing role in enterprise relationship management, partnering with large global organizations and a technical product.
  • •Track record leading technical conversations and persuading others to act based on requirements and provided value.
  • •Strong executive presence and presentation skills for in-person meetings with multiple stakeholders.
  • •Proven history of achieving targets and goals, preferably in a sales setting.
  • •Ability to handle difficult customers or situations and demonstrate resolutions.
Experience:6+ yearsFintechEnterprisePayments
Skills:Executive presencePresentation skillsCustomer advocacyProblem resolutionDetail orientation

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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