Sr. Manager, Retail Training & Communications - Global

Hoka
California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, Virginia, Washington, Wisconsin
Workplace: RemoteFull timeUSD 122,300 - 165,000 annuallyFunction: Communications, PR & CommunityExperience: 7+ yearsEducation: bachelorsSkills: ["Stakeholder influence","Written communication","Spoken communication","Learning strategy","Curiosity"]

Set the global vision and multi-year roadmap for UGG and HOKA retail learning, creating globally consistent yet locally relevant training that accelerates frontline capability and adoption. Lead innovation in micro-learning, mobile-first short-form content, AI-enabled learning, and performance support. Own governance, measurement, and content lifecycle; partner across teams to translate business priorities into scalable learning outcomes and provide targeted executive retail communications support.

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Hoka
Hoka
4 days ago

Sr. Manager, Retail Training & Communications - Global

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Last checked: 6 hours agoStatus: Live

Job Summary

Set the global vision and multi-year roadmap for UGG and HOKA retail learning, creating globally consistent yet locally relevant training that accelerates frontline capability and adoption. Lead innovation in micro-learning, mobile-first short-form content, AI-enabled learning, and performance support. Own governance, measurement, and content lifecycle; partner across teams to translate business priorities into scalable learning outcomes and provide targeted executive retail communications support.
Location: California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, Virginia, Washington, Wisconsin
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the global retail learning vision, multi-year roadmap, and operating model for UGG and HOKA aligned to business priorities and frontline needs.
  • •Partner cross-functionally to translate business needs into learning outcomes and identify capability gaps using learner feedback and performance data.
  • •Design learning across service, product, selling, operations, leadership, onboarding, and strategic transformation initiatives using mobile-first micro-learning and performance support.
  • •Develop reusable standards, templates, toolkits, and workflows for rapid creation of high-quality content, and run experiments with emerging learning methods and technologies.
  • •Manage learning technology and vendor partnerships (including LMS and content-creation tools), govern content lifecycle, and measure effectiveness using KPIs and consumer outcomes.

Pay and Benefits

Salary: USD 122,300 - 165,000 annually

Key Requirements

  • •Bachelor’s degree or equivalent experience.
  • •7+ years of progressive experience in learning and development, instructional design, retail training, or learning innovation in a global or highly matrixed organization.
  • •Demonstrated success building enterprise learning strategies that translate business priorities into scalable, measurable experiences for frontline employees.
  • •Experience designing micro-learning, mobile-first, short-form video, scenario-based learning, digital performance support, and visual presentations.
  • •Experience with AI-enabled tools and learning platforms (including LMS), plus skills in instructional design, adult learning, and facilitation.
Experience:7+ years
Education:Bachelor's
Skills:Stakeholder influenceWritten communicationSpoken communicationLearning strategyCuriosity
Languages:English
Tech Stack:AI-enabled toolsLMSLearning experience platformsMicro-learningMobile-first contentShort-form videoScenario-based learningDigital performance supportVideo-editingAnimationDigital content platformsLearning technology

Company Brief

Hoka
Deckers Brands designs, markets, and distributes premium footwear, apparel, and accessories through global brands including HOKA, UGG, Teva, and Sanuk, selling via wholesale, e-commerce, and owned retail stores.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Goleta, United States
Founded: 1973
Website