Technical Support Engineer II

Go Fund Me
Buenos Aires
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Critical thinking","Attention to detail","Troubleshooting","Ownership"]

Own escalated customer issues and help resolve unexpected behavior across the GoFundMe platform. Triage and prioritize defects with cross-functional partners, create clear JIRA tickets (with repro steps and technical details), and deepen troubleshooting beyond TSE I. Coach TSE I, maintain queue health, and support nonprofit clients through product education while translating technical information for both technical and non-technical stakeholders.

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FursaFursa
Go Fund Me
Go Fund Me
23 hours ago

Technical Support Engineer II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own escalated customer issues and help resolve unexpected behavior across the GoFundMe platform. Triage and prioritize defects with cross-functional partners, create clear JIRA tickets (with repro steps and technical details), and deepen troubleshooting beyond TSE I. Coach TSE I, maintain queue health, and support nonprofit clients through product education while translating technical information for both technical and non-technical stakeholders.
Location: Buenos Aires
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage and own a customer/persona’s experience across the platform as it relates to unexpected behavior.
  • •Triage and prioritize defects across the experience with cross-functional partners.
  • •Escalated case management and deeper troubleshooting beyond TSE I, including coaching and continual communication on cases.
  • •Write accurate, clear, and detailed JIRA tickets with issue description, expected results, repro steps, and technical details.
  • •Create and complete DBUs to track database work and introduce new ideas to improve solutions and processes.

Pay and Benefits

Perks:Health InsuranceParental LeaveHybrid Work

Key Requirements

  • •2+ years of experience in technical support engineering.
  • •Familiarity with Postman, Jira, observability platforms, APIs, SQL, GitHub, and Chat AI LLMs.
  • •Enterprise customer service experience.
  • •Excellent oral and written communication skills, including the ability to educate and empower others.
  • •Process-oriented approach with demonstrated ownership of performance metrics.
Experience:EnterpriseCustomer support
Skills:CommunicationCritical thinkingAttention to detailTroubleshootingOwnership
Languages:English
Tech Stack:PostmanJiraObservability platformsAPIsSQLGitHubChat AI LLMsCoralOgixBugsnagJIRA ticketsDBUsStagingDeveloper consoleLLMs

Company Brief

Go Fund Me
Operates an online crowdfunding platform that enables individuals and organizations to raise money for personal causes, medical expenses, charities, and community projects through donations from the public.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Diego, United States
Founded: 2010
WebsiteLinkedIn