Remote Chat Support

Qureos
Kansas City
Workplace: RemoteFull timeFunction: Product ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Problem-solving","Written communication","Customer service","Time management","Attention to detail"]

Provide real-time customer assistance via live chat and messaging, answering inquiries, troubleshooting technical issues, and helping customers with orders and processes. You’ll manage multiple concurrent chat sessions, document interactions, and follow up on unresolved issues while maintaining quality and customer satisfaction metrics. You’ll also stay current on company products and services and work from a fully remote setup with paid virtual training.

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FursaFursa
Qureos
Qureos
1 day ago

Remote Chat Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 minutes agoStatus: Live

Job Summary

Provide real-time customer assistance via live chat and messaging, answering inquiries, troubleshooting technical issues, and helping customers with orders and processes. You’ll manage multiple concurrent chat sessions, document interactions, and follow up on unresolved issues while maintaining quality and customer satisfaction metrics. You’ll also stay current on company products and services and work from a fully remote setup with paid virtual training.
Location: Kansas City
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries promptly via live chat and messaging.
  • •Troubleshoot technical issues and help with process orders.
  • •Manage 3–5 concurrent chat sessions while maintaining quality.
  • •Document interactions and follow up on unresolved issues.
  • •Stay informed about company products and services.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •High school diploma (or equivalent) and 1+ years of customer service experience.
  • •Typing speed of 50+ WPM with strong written communication skills.
  • •Experience using a CRM or live chat software.
  • •Reliable high-speed internet and a professional home workspace.
  • •Ability to work with required equipment (USB headset and webcam) on a Windows PC or Mac.
Experience:1+ years
Education:High School
Skills:Problem-solvingWritten communicationCustomer serviceTime managementAttention to detail
Tech Stack:CRMLive chat softwareWindowsMacUSB headsetWebcamWired internet

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn