Samsung

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Drive customer success for Samsung Ads by providing end-to-end support to key accounts and verticals. Align with Sales on RFPs, media planning, post-sale kickoffs, and campaign insights and reporting. Lead campaign kick-off and launch timelines, troubleshoot and recommend optimizations, and educate/onboard clients to improve renewals. Serve as a go-to resource for Samsung Ads platform offerings, collaborating with Marketing and coordinating across product and operations to meet quarterly revenue goals.

Location: Los Angeles

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide seamless day-to-day account support aligned with Sales, including RFP responses, media planning, post-sale kickoff, and campaign reporting.
•Serve as lead contact for client communication, troubleshooting issues in a timely manner.
•Lead campaign kick-off meetings, manage launch timelines, and streamline updates, troubleshooting, optimization recommendations, and final reviews.
•Communicate upcoming campaign requirements and KPI guidance to internal product and operations teams.
•Maintain strong knowledge of Samsung Ads platform offerings, produce best practices from performance, and drive upsell and renewal recommendations.

Key Requirements

•5+ years in an organization supporting Advertising Sales, in an Account Management or Client Services role.
•Strong analytical skills to interpret client data, identify trends, and synthesize insights for recommendations.
•Excellent storytelling and communication skills to translate data into clear narratives for clients and stakeholders.
•Ability to hit key deliverable deadlines in a fast-paced environment, with strong attention to detail and multitasking.
•Bachelor’s degree required.

Experience:5+ yearsAdvertisingDigital advertisingProgrammatic

Education:Bachelor's

Skills:CommunicationStorytellingAnalytical thinkingOrganizationMultitasking

Company Brief

Samsung

Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seoul, South Korea

Founded: 1938

Glassdoor: 3.7

Website LinkedIn

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Samsung

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Los Angeles

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide seamless day-to-day account support aligned with Sales, including RFP responses, media planning, post-sale kickoff, and campaign reporting.
•Serve as lead contact for client communication, troubleshooting issues in a timely manner.
•Lead campaign kick-off meetings, manage launch timelines, and streamline updates, troubleshooting, optimization recommendations, and final reviews.
•Communicate upcoming campaign requirements and KPI guidance to internal product and operations teams.
•Maintain strong knowledge of Samsung Ads platform offerings, produce best practices from performance, and drive upsell and renewal recommendations.

Key Requirements

•5+ years in an organization supporting Advertising Sales, in an Account Management or Client Services role.
•Strong analytical skills to interpret client data, identify trends, and synthesize insights for recommendations.
•Excellent storytelling and communication skills to translate data into clear narratives for clients and stakeholders.
•Ability to hit key deliverable deadlines in a fast-paced environment, with strong attention to detail and multitasking.
•Bachelor’s degree required.

Experience:5+ yearsAdvertisingDigital advertisingProgrammatic

Education:Bachelor's

Skills:CommunicationStorytellingAnalytical thinkingOrganizationMultitasking

Company Brief

Samsung

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seoul, South Korea

Founded: 1938

Glassdoor: 3.7

Website LinkedIn