Qureos

1 day ago

Chat Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Provide customer service via live chat for a full-time remote support team. You’ll respond promptly to inquiries, guide customers through the website and services, troubleshoot and resolve issues, and escalate when needed. Maintain detailed records in the support ticketing system, collaborate with teammates to improve processes, and stay current on product knowledge and company policies to deliver consistently positive customer experiences.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond promptly to customer inquiries via chat with timely and accurate communication.
•Assist customers in navigating the website and services with clear instructions and guidance.
•Troubleshoot and resolve customer issues, escalating to appropriate teams when necessary.
•Document and track customer interactions in a support ticketing system with detailed records.
•Collaborate with team members to share best practices and improve customer experience processes.

Key Requirements

•Strong written communication skills to convey information clearly and professionally in chat.
•Excellent problem-solving skills with a proactive customer support approach.
•Ability to multitask and manage multiple chat conversations efficiently without losing quality.
•Familiarity with customer support tools and software, or willingness to quickly learn new technologies.
•Customer-centric attitude with empathy and patience, plus basic computer proficiency and reliable internet for remote work.

Skills:CommunicationProblem-solvingMultitaskingEmpathyCustomer focus

Tech Stack:ChatSupport ticketing systemCRMCustomer support tools

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

1 day ago

Chat Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond promptly to customer inquiries via chat with timely and accurate communication.
•Assist customers in navigating the website and services with clear instructions and guidance.
•Troubleshoot and resolve customer issues, escalating to appropriate teams when necessary.
•Document and track customer interactions in a support ticketing system with detailed records.
•Collaborate with team members to share best practices and improve customer experience processes.

Key Requirements

•Strong written communication skills to convey information clearly and professionally in chat.
•Excellent problem-solving skills with a proactive customer support approach.
•Ability to multitask and manage multiple chat conversations efficiently without losing quality.
•Familiarity with customer support tools and software, or willingness to quickly learn new technologies.
•Customer-centric attitude with empathy and patience, plus basic computer proficiency and reliable internet for remote work.

Skills:CommunicationProblem-solvingMultitaskingEmpathyCustomer focus

Tech Stack:ChatSupport ticketing systemCRMCustomer support tools

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn