Café Ambassador - Back Bay

Discover Financial
Boston
Workplace: OnsiteFull timeUSD 52,624 - 57,408 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","De-escalation","Attention to detail","Customer advocacy"]

Serve as the face of the mission in a community café, welcoming guests and connecting them to Capital One’s digital banking tools. Proactively engage with customers, share product value through genuine conversation, and troubleshoot mobile and tech challenges. Support local events that promote financial health, advocate for customers with compliance-aligned issue resolution, and help create an inclusive, positive café experience while adapting to a flexible schedule.

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FursaFursa
Discover Financial
Discover Financial
2 weeks ago

Café Ambassador - Back Bay

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the face of the mission in a community café, welcoming guests and connecting them to Capital One’s digital banking tools. Proactively engage with customers, share product value through genuine conversation, and troubleshoot mobile and tech challenges. Support local events that promote financial health, advocate for customers with compliance-aligned issue resolution, and help create an inclusive, positive café experience while adapting to a flexible schedule.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with café guests in a high-energy environment and serve as a guide to digital banking.
  • •Share Capital One product and service value through authentic conversations focused on guest experience (no sales quotas).
  • •Guide customers through the digital ecosystem, helping them master mobile tools and resolve technical issues.
  • •Host and support local events that promote financial health within established programs and community partnerships.
  • •Advocate for customers, resolve issues in alignment with compliance requirements, and help manage escalated complaints.
  • •Foster a supportive, inclusive environment and maintain regular, consistent attendance while moving throughout the café.
Travel: Low travel

Pay and Benefits

Salary: USD 52,624 - 57,408 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveEducation Assistance401k MatchingPaid Parental

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Ability to guide customers through digital/mobile tools and help troubleshoot tech challenges.
  • •Experience handling complaints and escalated situations with de-escalation, aligned with compliance and regulatory requirements.
  • •Ability to work flexible schedules (including nights, weekends, and holidays).
Experience:1+ yearsBankingRetailCustomer-facing
Education:High School
Skills:CommunicationProblem-solvingDe-escalationAttention to detailCustomer advocacy
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn