Client Engagement & Transition Manager

LexisNexis Risk Solutions
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Stakeholder management","Communication","Building trust","Customer-led mindset","Continuous improvement"]

Support customers through key transition moments, including migrations, fulfilment, and service changes, ensuring they realize value quickly with minimal disruption. Coordinate and own customer migrations, partner across Product, Technology, Data, Sales, and Support for seamless outcomes, and build scalable, customer-led processes. Help shape a new capability focused on improving customer experience, operational excellence, and time-to-value while leveraging AI, automation, and emerging technologies.

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LexisNexis Risk Solutions
LexisNexis Risk Solutions
1 month ago

Client Engagement & Transition Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 24 days agoStatus: Live

Job Summary

Support customers through key transition moments, including migrations, fulfilment, and service changes, ensuring they realize value quickly with minimal disruption. Coordinate and own customer migrations, partner across Product, Technology, Data, Sales, and Support for seamless outcomes, and build scalable, customer-led processes. Help shape a new capability focused on improving customer experience, operational excellence, and time-to-value while leveraging AI, automation, and emerging technologies.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Support customers through migrations, fulfilment, and service change transition moments.
  • •Own and coordinate customer migrations to ensure fast value realization with minimal disruption.
  • •Partner across Product, Technology, Data, Sales, and Support to deliver seamless customer outcomes.
  • •Build scalable, customer-led processes and pragmatically leverage AI, agents, and automation.
  • •Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.

Key Requirements

  • •Experience managing customer onboarding, implementations, migrations, or complex customer projects.
  • •Experience working with cross-functional teams to deliver customer outcomes.
  • •Strong stakeholder management and communication skills.
  • •Ability to build trust and credibility with customers and senior internal stakeholders.
  • •Experience improving operational processes and driving continuous improvement, including exposure to AI-enabled workflows or agent-based tooling.
Skills:Stakeholder managementCommunicationBuilding trustCustomer-led mindsetContinuous improvement
Tech Stack:AIAutomationAgent-based toolingMCPTool callingWorkflow automation

Company Brief

LexisNexis Risk Solutions
Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Public Company
Headquarters: Alpharetta, United States
WebsiteLinkedIn