Experience Apps Support Analyst

Keyloop
Prague
Workplace: HybridFull timeCZK 486,000 - 594,000 annuallyFunction: Product ManagementSkills: ["Communication","Empathy","Problem-solving","Analytical thinking","Prioritization"]

Own and progress customer support cases through troubleshooting, diagnosis, and resolution to successful closure, escalating when needed. Communicate clearly and empathetically across a global customer and internal team, handling operational pressures and deadlines. Document resolution steps and guidance, identify knowledge training gaps, and contribute to case reduction initiatives while growing expertise in Keyloop’s product suite.

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FursaFursa
Keyloop
Keyloop
3 days ago

Experience Apps Support Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: first listed 1 week ago

Job Summary

Own and progress customer support cases through troubleshooting, diagnosis, and resolution to successful closure, escalating when needed. Communicate clearly and empathetically across a global customer and internal team, handling operational pressures and deadlines. Document resolution steps and guidance, identify knowledge training gaps, and contribute to case reduction initiatives while growing expertise in Keyloop’s product suite.
Location: Prague
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Own and progress cases through resolution by using available resources and expanding your knowledge.
  • •Troubleshoot, diagnose, and resolve problems to successful closure, escalating in good time when necessary.
  • •Respond with empathy to customers, acknowledging their operational pressures and deadlines.
  • •Communicate cooperatively with team members, other departments, and management to deliver timely resolution of customer issues.
  • •Document solutions and produce written guidance on resolution steps and procedures; help coach and mentor colleagues.

Pay and Benefits

Salary: CZK 486,000 - 594,000 annually

Key Requirements

  • •Experience working with customers.
  • •Provide ERP application support.
  • •Support customers to a high level of performance, productivity, and customer satisfaction.
  • •Understand the automotive industry and specialize in one business area.
  • •Microsoft SQL Server and SQL database skills.
Experience:Automotive industryERP application support
Skills:CommunicationEmpathyProblem-solvingAnalytical thinkingPrioritization
Languages:English
Tech Stack:ERPMicrosoft SQL ServerSQL

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn