Search Operations Quality Analyst - Ads - Malaysia

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Education: bachelorsSkills: ["Analysis","Communication","Stakeholder management","Cross-functional collaboration","Flexibility"]

Support Search Operations by performing daily quality inspections, audits, and error analysis on an internal evaluation system. Monitor evaluator quality scores, conduct root-cause analysis with management, and track project data to produce reports for stakeholders. Localize guidelines and training plans, deliver training to new joiners, and help improve product knowledge through knowledge tests and result review. Handle escalations and sensitive content exposure as needed.

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FursaFursa
TikTok
TikTok
1 month ago

Search Operations Quality Analyst - Ads - Malaysia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Support Search Operations by performing daily quality inspections, audits, and error analysis on an internal evaluation system. Monitor evaluator quality scores, conduct root-cause analysis with management, and track project data to produce reports for stakeholders. Localize guidelines and training plans, deliver training to new joiners, and help improve product knowledge through knowledge tests and result review. Handle escalations and sensitive content exposure as needed.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)

Key Responsibilities

  • •Perform daily operational tasks including quality inspection, guideline/process optimization, queue assignment, and escalation handling.
  • •Work with stakeholders to stay updated on guideline changes and provide feedback on implementation and execution.
  • •Conduct daily audits on an internal system and provide error analysis and feedback to stakeholders (R&D & Product Manager).
  • •Monitor evaluator quality scores, conduct root cause analysis with the management team, and track project data/output.
  • •Localize guidelines, design training schedules, coordinate stakeholders for go-live, and deliver training to new joiners.

Key Requirements

  • •Bachelor's Degree or equivalent education/experience.
  • •Work experience in search engines and social media platforms; former experience in search relevant business.
  • •Experience in cross-functional work and stakeholder management.
  • •Strong analysis and communication skills with flexibility.
  • •Exposure to trends and pop culture on the Malaysian landscape (through social media).
Experience:Search enginesSocial mediaOnline searchUser-generated contentInternet usage
Education:Bachelor's
Skills:AnalysisCommunicationStakeholder managementCross-functional collaborationFlexibility

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn