Customer Care Senior Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Empathy","Problem-solving","Confidentiality","Adaptability"]

Serve as a Digital Customer Service Representative and first point of contact for customers, delivering caring, professional service. Accurately assess customer needs, respond to inquiries and complaints, and handle complex cases using approved resources. Complete required documentation and update call/message records, coordinate third-party follow-ups when needed, and ensure ongoing learning on programs and products while maintaining strict confidentiality.

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FursaFursa
NTT
NTT
5 months ago

Customer Care Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as a Digital Customer Service Representative and first point of contact for customers, delivering caring, professional service. Accurately assess customer needs, respond to inquiries and complaints, and handle complex cases using approved resources. Complete required documentation and update call/message records, coordinate third-party follow-ups when needed, and ensure ongoing learning on programs and products while maintaining strict confidentiality.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver first-class service by assessing customer needs and recommending appropriate solutions using sound judgment.
  • •Respond to inquiries, requests, and complaints with due attention to customer care and professionalism.
  • •Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete and maintain accurate documentation for each interaction, including call history/message updates and necessary customer fulfillment.
  • •Stay current on program and product information through continuous learning while maintaining strict confidentiality and compliance with data-use guidelines.

Key Requirements

  • •Passion for customer satisfaction and prior customer service experience (an asset).
  • •Strong English skills (oral and written) including typing, spelling, and grammar.
  • •Experience in an interactive customer service environment and ability to handle complex, sensitive complaints/inquiries professionally.
  • •Strong communication skills and a naturally caring, empathetic conversational style with tact and diplomacy.
  • •Advanced PC knowledge and familiarity with system navigation; ability to work all required shifts.
Skills:CommunicationEmpathyProblem-solvingConfidentialityAdaptability
Languages:English
Tech Stack:PCsSystem navigation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn