Alaan

3 weeks ago

Customer Success Manager - Scaled

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own a high-volume portfolio of post-activation accounts and drive GTV growth by unlocking untapped spend potential. Use signals across adoption, card penetration, and engagement to intervene early and prevent churn. Design one-to-many lifecycle programs and automate renewal/expansion pipelines, while using data literacy to identify patterns and deliver product feedback to improve onboarding and retention.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a high-volume portfolio across the post-activation lifecycle and drive GTV ramp by unlocking untapped spend potential.
•Monitor adoption signals and intervene early when accounts stall; identify accounts ready to graduate.
•Design and deploy one-to-many engagement programs (automated email, in-app messaging, lifecycle nudges) and maintain scalable customer resources.
•Automate renewal and expansion pipelines for accounts showing strong adoption, using direct engagement when needed.
•Track portfolio health scores, manage churn risk proactively using behavioural signals, and analyze usage data to provide insights to the Product team.

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityTravel AllowanceGym Membership

Key Requirements

•2–4 years of experience in customer success, account management, or a commercial role managing high-volume accounts.
•A hunter mindset focused on growth and graduation targets, not only retention.
•Ability to design programmatic, automated lifecycle campaigns and scalable customer resources.
•Strong data literacy to analyze usage patterns, build portfolio health views, and act on insights.
•Comfort working with automation and customer success platforms, plus commercial instincts to identify opportunities.

Experience:2-4 yearsFintechSaaSPayments

Skills:Hunter mindsetProgrammatic thinkingData literacyCustomer focusCommercial instincts

Company Brief

Alaan

Provides corporate charge cards, expense management, and banking infrastructure for businesses in the Middle East, enabling streamlined spend controls, virtual cards, and financial automation for startups and enterprises.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Alaan

3 weeks ago

Customer Success Manager - Scaled

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a high-volume portfolio across the post-activation lifecycle and drive GTV ramp by unlocking untapped spend potential.
•Monitor adoption signals and intervene early when accounts stall; identify accounts ready to graduate.
•Design and deploy one-to-many engagement programs (automated email, in-app messaging, lifecycle nudges) and maintain scalable customer resources.
•Automate renewal and expansion pipelines for accounts showing strong adoption, using direct engagement when needed.
•Track portfolio health scores, manage churn risk proactively using behavioural signals, and analyze usage data to provide insights to the Product team.

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityTravel AllowanceGym Membership

Key Requirements

•2–4 years of experience in customer success, account management, or a commercial role managing high-volume accounts.
•A hunter mindset focused on growth and graduation targets, not only retention.
•Ability to design programmatic, automated lifecycle campaigns and scalable customer resources.
•Strong data literacy to analyze usage patterns, build portfolio health views, and act on insights.
•Comfort working with automation and customer success platforms, plus commercial instincts to identify opportunities.

Experience:2-4 yearsFintechSaaSPayments

Skills:Hunter mindsetProgrammatic thinkingData literacyCustomer focusCommercial instincts

Company Brief

Alaan

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn