E Banking Support Analyst, Retail

Home BancShares
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 3+ yearsEducation: bachelorsSkills: ["Attention to detail","Communication","Critical thinking","Multitasking","Customer service"]

Monitor compliance across retail eBanking channels, including cash management, internet banking, and payments. Create and maintain eBanking policies and procedures, perform recurring eBanking audits, and document evidence of compliance or noncompliance. Track retail and examination findings, support corrective actions, and stay current on Regulation E, NACHA, and UDAAP. Handle customer complaints and documentation requests with compliance approval, and help test and improve digital banking quality and experience.

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Home BancShares
Home BancShares
16 hours ago

E Banking Support Analyst, Retail

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Monitor compliance across retail eBanking channels, including cash management, internet banking, and payments. Create and maintain eBanking policies and procedures, perform recurring eBanking audits, and document evidence of compliance or noncompliance. Track retail and examination findings, support corrective actions, and stay current on Regulation E, NACHA, and UDAAP. Handle customer complaints and documentation requests with compliance approval, and help test and improve digital banking quality and experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Create, edit, and maintain eBanking policies and procedures for enterprise-standard compliance across channels.
  • •Perform recurring eBanking audits and document evidence of compliance and noncompliance.
  • •Track and report retail-inflicted and examination findings, supporting remediation aligned to defense tiers.
  • •Assist management with corrective actions and guidance to prevent regulatory and standards noncompliance.
  • •Respond to customer complaints and documentation requests, resolving issues with compliance approval and supporting ongoing retail initiatives, testing, and management reporting.
Travel: Low travel

Key Requirements

  • •Equivalent to a four-year college degree plus 3 years related experience and/or training, or an equivalent combination of education and experience.
  • •Knowledge of accounting, marketing, business administration, and/or finance to support compliance monitoring and reporting.
  • •Ability to read, analyze, and understand policy/procedure manuals, business/company articles, and professional journals; strong written communication for reports and correspondence.
  • •Ability to calculate figures/amounts (discounts, interest, commissions, proportions, percentages) and apply ratios/proportions in practical scenarios.
  • •Ability to solve practical problems with limited standardization and interpret instructions in written, oral, or diagram formats.
Experience:3+ years
Education:Bachelor's
Skills:Attention to detailCommunicationCritical thinkingMultitaskingCustomer service
Tech Stack:10-KeyAlphanumeric Data EntrySpreadsheetWord Processing/TypingAccountingBusiness Continuity Planning software

Company Brief

Home BancShares
Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Conway, United States
Founded: 1998
WebsiteLinkedIn