Guest Relations Executive

FIVE Hotels & Resorts
Dubai
Workplace: OnsiteFull timeAED 2,000 - 2,000 monthlyFunction: Customer Success & Account ManagementExperience: 1-2 yearsSkills: ["Customer-focused","Communication","Teamwork","Problem-solving","Attention to detail"]

Own the guest experience at a luxury hotel, delivering warm arrivals and departures, maintaining a FIVE-styled presence in the lobby, and ensuring VIPs receive tailored attention. Handle guest complaints promptly, solicit feedback, and keep accurate guest history while coordinating with Concierge, Front Office, and Reservations. Support daily operations briefings, courtesy calls, logbook updates, and emergency procedure familiarity to consistently raise service standards.

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FursaFursa
FIVE Hotels & Resorts
FIVE Hotels & Resorts
1 day ago

Guest Relations Executive

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Last checked: 10 hours agoStatus: Live

Job Summary

Own the guest experience at a luxury hotel, delivering warm arrivals and departures, maintaining a FIVE-styled presence in the lobby, and ensuring VIPs receive tailored attention. Handle guest complaints promptly, solicit feedback, and keep accurate guest history while coordinating with Concierge, Front Office, and Reservations. Support daily operations briefings, courtesy calls, logbook updates, and emergency procedure familiarity to consistently raise service standards.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Welcome and bid farewell to guests warmly and courteously, ensuring a smooth arrival and departure experience.
  • •Handle guest complaints promptly, follow up diligently, and help ensure efficient resolution.
  • •Escort VIP guests, inspect VIP room status and amenities, and provide detailed information on facilities, events, and offers.
  • •Coordinate preparation and distribution of guest amenities, welcome letters, and fruit setups for VIPs, guests with special status, and long-stay guests.
  • •Update guest history accurately and support daily operations activities (logbook, courtesy calls, performance monitoring, and handovers).

Pay and Benefits

Salary: AED 2,000 monthly

Key Requirements

  • •1-2 years’ experience in a luxury hotel environment in a similar guest relations role.
  • •Strong conversational and energetic communication style that engages guests and sets the tone for a memorable guest experience.
  • •Fluency in English (additional languages are a plus).
  • •Calm, courteous approach focused on meeting guests’ needs and delivering personalised service.
  • •Ability to handle guest complaints promptly and follow up to ensure efficient resolution.
Experience:1-2 yearsHospitalityLuxury hotels
Skills:Customer-focusedCommunicationTeamworkProblem-solvingAttention to detail
Languages:English

Company Brief

FIVE Hotels & Resorts
Operates a portfolio of luxury hotels, residences, and lifestyle destinations offering upscale accommodations, dining, spa, and event services across international leisure and city locations, with flagship properties in Dubai and other global markets.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
WebsiteLinkedIn