Team Lead, Market Operations

Carvana
United States
Workplace: OnsiteFull timeUSD 65,000 - 72,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Problem-solving","Team coaching","Strategic thinking"]

Run a local Carvana market hub end-to-end, driving market launch, daily operations, logistics, and customer-facing experience. Lead and develop a team of Customer Advocates—interviewing, onboarding, coaching, and setting performance goals. Monitor business trends with regular reporting to upper management, proactively solve operational roadblocks, and help resolve complex customer issues while maintaining a high-energy, customer-first environment.

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FursaFursa
Carvana
Carvana
4 days ago

Team Lead, Market Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Run a local Carvana market hub end-to-end, driving market launch, daily operations, logistics, and customer-facing experience. Lead and develop a team of Customer Advocates—interviewing, onboarding, coaching, and setting performance goals. Monitor business trends with regular reporting to upper management, proactively solve operational roadblocks, and help resolve complex customer issues while maintaining a high-energy, customer-first environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub and ensure ongoing market success across launch, operations, and logistics.
  • •Lead daily operations and help maintain a strong, positive team experience.
  • •Interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance.
  • •Develop the team through feedback, performance check-ins, goal-setting, and recognition of accomplishments.
  • •Serve as the go-to expert for complex customer-facing issues and personally jump in when needed to support customer delivery operations.

Pay and Benefits

Salary: USD 65,000 - 72,000 annually
Perks:Health InsuranceDentalVision401kWellness StipendPet BenefitsVehicle Discounts

Key Requirements

  • •5+ years of work experience in a customer-facing team environment
  • •3+ years of management experience
  • •Proven history of developing and coaching employees
  • •Experience with strategic planning and process improvement to exceed goals
  • •Excellent interpersonal and leadership skills, including problem-solving while maintaining focus on the customer experience
Experience:5+ yearsCustomer serviceLogisticsStartup
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProblem-solvingTeam coachingStrategic thinking
Licenses:Salesperson license
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn