NTT

2 months ago

Helpdesk Senior Associate-ITSM

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Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide IT Service Desk support for end-users, guiding them on IT devices, applications, and processes. Log, update, and escalate support issues promptly, and support end-user onboarding activities. Partner with internal IT teams on testing, integration, and maintenance, while evaluating new IT tools and proposing process/technology improvements. Work in a 24/7 rotational-shift environment with mandatory work from office.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Identify opportunities to improve processes and technology, and learn/grow in other IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Strong customer service skills and the ability to work well with customers and stakeholders.
•Strong troubleshooting skills, including bug-finding and resolution.
•Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment).
•Ability to work independently within a diverse global team.

Experience:ITSMService Desk

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:ITSMWin 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT