Account Executive - CCaaS

Cisco
Singapore
Workplace: OnsiteFull timeFunction: SalesExperience: 15+ yearsEducation: bachelorsSkills: ["Executive presence","Consultative interpersonal skills","Strategic relationship building","Entrepreneurial","Collaboration"]

Own Cisco’s Contact Centre, AI for CX, and CCaaS growth in Singapore by leading end-to-end strategic solution sales cycles. You’ll engage CX, customer service, digital, and IT executives to build trust, shape customer engagement roadmaps, and convert opportunities into revenue and market share. You’ll also enable and coach partner and account sellers, maintain accurate pipeline/forecasting, and feed competitive insights back to the Global Contact Centre Business Unit.

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FursaFursa
Cisco
Cisco
1 week ago

Account Executive - CCaaS

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Job Summary

Own Cisco’s Contact Centre, AI for CX, and CCaaS growth in Singapore by leading end-to-end strategic solution sales cycles. You’ll engage CX, customer service, digital, and IT executives to build trust, shape customer engagement roadmaps, and convert opportunities into revenue and market share. You’ll also enable and coach partner and account sellers, maintain accurate pipeline/forecasting, and feed competitive insights back to the Global Contact Centre Business Unit.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Drive revenue growth and market share for Contact Centre, AI for CX, and CCaaS in Singapore through direct and channel-led motions.
  • •Lead strategic solution sales cycles from opportunity creation through business case, commercial construct, and close.
  • •Serve as a trusted advisor to CX/customer service/digital/IT executives by articulating a clear technology vision and value proposition for streamlined customer journeys.
  • •Enable and coach account managers, collaboration specialists, and partner sellers on positioning the Webex Customer Experience portfolio.
  • •Orchestrate technical solution architects, product management, and third-party contact centre partners to deliver a technology plan aligned to account strategy; maintain pipeline/forecast and share market insights.

Key Requirements

  • •15+ years of technology sales experience, including 10+ years selling Contact Centre, CCaaS, CPaaS or customer experience solutions to enterprise customers.
  • •10+ years carrying and consistently achieving an individual revenue quota for solution or application sales.
  • •5+ years selling through a channel-led go-to-market model, including joint pursuits with channel partners and third-party contact centre solution partners.
  • •Working knowledge of Contact Centre, SaaS, and cloud architectures, including campaign management, workforce optimisation, quality management, and AI for CX.
  • •Proven enterprise sales track record in Singapore and one or more ASEAN markets, with experience building strategic relationships with senior/executive stakeholders.
Experience:15+ yearsEnterpriseTechnology salesContact centerCCaaSSaaSCloudAI for CXChannel-led go-to-marketASEANOverlay/specialist sales
Education:Bachelor's
Skills:Executive presenceConsultative interpersonal skillsStrategic relationship buildingEntrepreneurialCollaboration
Tech Stack:WebexContact CentreCCaaSCPaaSSaaSCloud architecturesCampaign managementWorkforce optimisationQuality managementAI for CXAgentic AIDigital messagingMobile messagingCustomer engagement roadmapWorkforce optimization

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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