Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client relationship management","Problem-solving","Leadership","Time management","Integrity"]

Serve as a trusted client-facing resource in a KeyBank branch—resolving complex servicing issues, balancing and coaching teller work, and leading day-to-day teller line operations. Listen for financial wellness needs during client conversations, educate clients on products and access channels, and transition clients to bankers for deeper conversations. Support compliance, audit, and security procedures while onboarding and training new tellers and helping maintain branch operational standards.

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FursaFursa
KeyCorp
KeyCorp
4 days ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a trusted client-facing resource in a KeyBank branch—resolving complex servicing issues, balancing and coaching teller work, and leading day-to-day teller line operations. Listen for financial wellness needs during client conversations, educate clients on products and access channels, and transition clients to bankers for deeper conversations. Support compliance, audit, and security procedures while onboarding and training new tellers and helping maintain branch operational standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Coach tellers and ensure efficient, accurate performance of teller functions in an in-person branch setting.
  • •Act as a resource to identify and resolve more complex client servicing issues.
  • •Listen for financial wellness opportunities, educate clients on products and access channels, and transition clients to a banker.
  • •Manage day-to-day teller line operations, including scheduling, observing performance, and maintaining operational standards.
  • •Support compliance, audit, and security procedures, balance cash drawers, and assist with onboarding/training new tellers.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience (required).
  • •Minimum 3 years of superior client relationship skills (required).
  • •Minimum 3 years’ experience in cash handling (required).
  • •Working knowledge of PC with Windows-based applications and a calculator (required).
  • •Demonstrated ability to lead, motivate, foster teamwork, and organize multiple tasks (required).
Experience:3+ years
Education:High School
Skills:Client relationship managementProblem-solvingLeadershipTime managementIntegrity
Certifications:Notary License
Tech Stack:WindowsCalculatorATMOnline BankingTelephone Banking

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn